Lloyd Cummings
Summary
Sales-driven Showroom Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale.
Overview
27
27
years of professional experience
Work History
Senior Showroom Manager
LoveSac
10.2022 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Managed custom projects by completing initial quotes, design and sample requests.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Provided prompt, courteous service to every individual entering showroom.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needspreferences.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Directed sales reps on how to display furniture and other items.
- Supervised inventory and placed orders to replenish low running supplies.
- Drove employee engagement and guest experience through coaching, training and development.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Multi Unit Manager Smile Direct Club
Smile Direct Club
01.2019 - 10.2022
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
US Polo Assn
09.2014 - 01.2019
- Responsibilities include leading a team of exceptional people to build a Brand through great customer service, strong visual presentations, and outstanding operational procedures
- Coaching in the moment to give clarity to what is needed to be successful
- Focus on being open to learning something new every day that will benefit the business in a productive and positive way for our clients
- Exceeding sales plans by motivating employees to achieve goals and be the best that they can be every day
- Using company tools to succeed and grow in position and as a mentor
- Helped Open new stores in San Antonio and in Dallas and mentored new store managers
- Also, assisted in hiring staff for new stores
- Averaged a score of 98 on secret shop for 2015,2016,2018 ranked #1 in district
- Assisted stores in the district with Inventory preparations and getting corporate visit ready.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
The Limited
04.2010 - 09.2014
- Responsible for the highest volume store in Austin, $2 million annually
- Took store from negative comp sales to positive by coaching developing and training to give great client experiences and in selling skills
- Worked to get Co-Manager promoted to store manager within a year
- Recruited, hired, and trained a staff of 30 by utilizing LinkedIn and local recruiting websites as well as walking mall and recruiting on the floor
- I am the Austin leader and go to person for the other 2 locations in town
- Opened a new store in San Marcos and helped reset stores that were not up to standards in operational systems
- Three years of successful shrink, with annual improvements from year to year
- Taking store from a 1.9% shrink to a .69% by coaching to Prevention through service and educating staff on paperwork issues that create shrink.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Legal Assistant
Romero Law Office
04.2010 - 02.2011
- Administrative duties, networking, scheduling, accounts payable and receivable, billing of hours, and Liaison between state and attorney.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Store Manager
Fossil
09.2008 - 04.2010
- Responsible for operations of the store by controlling expenses, Hiring top talent, Motivating selling team, coaching in the moment, and leading by example
- Lead team to double digit comp increases and double digit gains to plan
- Exceeded 2 million in sales and achieved the highest Loss prevention Audit in company 99.5%, Best Shrink in company at a -.03% on the year or $800 loss for year, Trained 4 store managers and numerous assistant managers, Lead district when DM was out of business and achieved #1 in company to plan and LY, mentored and guided other store managers, Helped create a training program for company involving SPH (Sales Per Hour), Lead district meetings when company rolled out SPH program.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Aeropostale
02.2004 - 09.2008
- Operated highest volume store in district and top 20 in company with revenue exceeding $6 million in sales per year
- Managed a team of 30 sales associates and up to 60 during peak seasons
- Maximized profitability by controlling payroll, and managing time and talent to get store close to open ready
- Ensured standards are met everyday by coaching and training staff
- Actively participated in training of managers, assistant managers, sales leads, and sales associates for positions in the company
- Effectively Communicated with peers and home office through e-mails and phone lists
- Won an award for Partners in Profit, which is awarded to top 100 managers based on a point system for Sales, UPT (units per transaction), SPT (Sales per Transaction), promotion of assistants to manager positions
- Recognized as a leader amongst my peers, helping solve situations in other stores in DM's absence
- Helped open 7 stores and helped build the brand by exemplifying standards and staying true to image
- Comped previous years sales for the last 4 years through coaching and developing sales staff on customer service, product knowledge, suggestive selling, and recovery of store
- Utilized District manager to help identify areas of opportunity to maximize sales and customer experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Area Sales Manager
Discovery Channel Store
11.2001 - 02.2004
- Responsible for two stores in Austin and 2 stores in San Antonio totaling sales of up to $15 million, while maintaining the management position of the Houston Galleria store, this was the highest volume store in the district, $6 million annually, and 5th highest volume in the company
- Led a team of 25 in my home store and a team 100 in the area markets
- I was responsible for achieving aggressive sales plans and holding managers accountable to their P&L statements
- Also helped with HR issues and motivated and trained fellow managers and sales associates, while coming in under payroll matrix
- Led district to positive comps by leading by example and rewarding team performances through contests
- Maintained shrink to .95% standard and ensured compliance of policy and procedures.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
Store Manager
Discovery Channel Store
10.1998 - 11.2001
- Led teams in The Woodlands, Willowbrook Mall, and Houston Galleria in my 3 years as store manager
- Opened new stores in Houston and in St
- Louis Missouri and trained store managers for both cities
- Operated the stores with a sense of ownership and pride
- Held assistants and teams accountable for standards and sales
- Trained staff on selling skills and customer service
- Helped Corporate devise a training program to help sell Telescopes and binoculars
- Also developed a new hire training book for stores to help guide the process
- Was recognized in 1999 and 2000 for top Telescope sales
- Was also recognized throughout company as a leader
- Managed the Houston Galleria which was in the top 10 in company topping out at $5 million dollars in sales and having the best profit margins in the region through effective use of P&L statements
- Also did basic open to close routines, HR, and paperwork.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Director
Hollywood Video
12.1997 - 10.1998
- Lead the highest volume store in Lubbock Texas, $2.8 million annually, while attending college at Texas Tech University
- Was transferred to Homestead Florida to help open stores in a new market
- Trained and developed 10 store managers and 30 assistant managers for the area extending from Miami to Tampa Florida while managing a new store in Homestead
- Helped open all 10 stores and assisted managers with situations and opportunities with stores
- Used P&L statements to maximize profitability in store
- Hired and developed a staff of 25 and insured store maintained high standards
- Became liaison between corporate and field while District Manager was out on leave
- Produced great revenue for stores by giving great Customer Service and making the environment fun and friendly.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
College - Psychology
Texas Tech University
Lubbock, Texas05.1998
High School -
Snyder High School
Snyder, Texas05.1991
Skills
- Client Relationships
- Purchase Orders
- Employee Scheduling
- Client rapport
- Store operations
- Event Planning
- Inventory Oversight
- Revenue management
- Performance Analysis
- KPI Tracking
- Interpersonal and written communication
- Brand Awareness
- Staff meetings
- Showroom setup
- Decision-Making
- Team Leadership
- Staff Training
- Team Development
- Employee Coaching and Mentoring
- Business Development
- Interpersonal Relations
- Lead Generation
- Performance Evaluations
- Problem Resolution
- Business Analysis and Reporting
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Employee Development
- Process Improvement
- Shift Scheduling
- Administration and Reporting
- Preventive Maintenance
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Customer Relationship Management
- Hiring and Training
- Training and Development
- Goal Setting
- Good Judgment
- Staff Management
- Task Delegation
- Documentation And Reporting
- Strategic Planning
- Negotiation and Conflict Resolution
- Schedule Management
- MS Office
- Staff Development
- Project Planning
- Onboarding and Orientation
- Performance reviewing
Timeline
Senior Showroom Manager
LoveSac
10.2022 - Current
Multi Unit Manager Smile Direct Club
Smile Direct Club
01.2019 - 10.2022
Store Manager
US Polo Assn
09.2014 - 01.2019
Store Manager
The Limited
04.2010 - 09.2014
Legal Assistant
Romero Law Office
04.2010 - 02.2011
Store Manager
Fossil
09.2008 - 04.2010
Store Manager
Aeropostale
02.2004 - 09.2008
Area Sales Manager
Discovery Channel Store
11.2001 - 02.2004
Store Manager
Discovery Channel Store
10.1998 - 11.2001
Store Director
Hollywood Video
12.1997 - 10.1998
College - Psychology
Texas Tech University
High School -
Snyder High School