Lloyd Figueroa
Richmond,VA
Summary
I am a highly motivated and experienced Front of House Assistant Management team member with over 10 years of experience in the restaurant industry in both casual and fine dining. I have a strong track record of providing exceptional customer service, managing staff, and ensuring a smooth and efficient operation. I am an expert in managing reservations, greeting guests, and ensuring that their dining experience is enjoyable and memorable. I am a quick learner, team player, and overachiever, always striving to exceed expectations and go above and beyond for my customers and colleagues. I have a proven ability to work under pressure, multitask, and maintain a positive attitude in a fast-paced environment both behind the bar, on the floor and behind the line. I am passionate about my work and am eager to find a career that will allow me to continue to grow and develop my skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Brass Tap
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server/Key Holder/Head Waiter/Bartender
Carrabba's Italian Grill
01.2022 - 09.2023
- Serve guests and ensure they have an above and beyond experience
- As well as play the role as active floor manager
- Dealing with issues such as guests complaints, running the host stand and helping behind the bar.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Wedding/Event Bartender
Main Course Catering
09.2020 - 12.2021
- Set up bar stations at different venues and provided fine dining experiences to guests at celebratory events.
Bartender/Server/Trainer/Line Cook
Olive Garden
12.2013 - 12.2021
- Server in high paced, sales driven restaurants
- We are trained monthly on improving our salesmanship and upselling skills.
Education
Diploma -
Bearden High School
Skills
- Excel
- Host/hostess experience
- Sales
- Microsoft word
- Upselling
- Childcare
- Cooking
- Bartending
- Cash handling (7 years)
- Accounting (1 year)
- Catering
- Painting (Less than 1 year)
- Teaching
- Business Management (1 year)
- Statistics (2 years)
- POS
- Serving
- Expediting
- Tile Laying Experience
- Budgeting
- Food preparation
- Restaurant experience
- Busser
- Microsoft office
- Leadership Experience
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Handling Difficult Customers
- Cash Register Operation
- Memory retention
- Hospitality service expertise
Certification
Food Handler Certification
Timeline
Bartender
Brass Tap
09.2023 - Current
Server/Key Holder/Head Waiter/Bartender
Carrabba's Italian Grill
01.2022 - 09.2023
Wedding/Event Bartender
Main Course Catering
09.2020 - 12.2021
Bartender/Server/Trainer/Line Cook
Olive Garden
12.2013 - 12.2021
Diploma -
Bearden High School