Cathy Green
Jackson,TN
Summary
My objective is to obtain a professional position where my work history and dedication will prove the good worker I am. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Coram Healthcare
08.2013 - 03.2025
- Facilitated patient nutrition through both oral and intravenous delivery.
- Directed monthly coordination of refill orders for patient supplies.
- Addressed and resolved incorrect order deliveries.
- Amended errors in shipped items.
- Facilitated understanding of pump operations for new users.
- Conducted comprehensive floor training for newly onboarded employees.
Computer Teacher
East Elementary School
08.2008 - 08.2013
- Facilitated learning activities for students in kindergarten through sixth grade.
- Facilitated skill development in various areas, focusing on reading and mathematics.
- Provided targeted coaching to students requiring additional support.
Customer Service Representative
Portfolio Recovery
01.2006 - 12.2009
- Maintained optimal production performance to meet targets.
- Cultivated strong customer service abilities.
- Communicated with patients about outstanding debts.
Assistant Manager
Family Dollar Store
06.2003 - 01.2006
- Oversaw daily store operations, including opening and closing.
- Maintained accurate till balances.
- Managed safe inventory and facilitated timely deposits.
- Conducted training sessions for new cashiers.
- Oversaw store inventory maintenance.
- Sustained a tidy and organized store layout consistently.
- Generated daily reports.
Education
Master's degree - Organizational Management
Bethel University
Jackson, TN08.2012
Bachelor's - Business Management
Bethel College
08.2009
High school diploma - Major Subjects
Jackson Central Merry
Jackson, TN05.1991
Skills
- Data entry
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Follow-up skills
- Call management
Timeline
Customer Service Representative
Coram Healthcare
08.2013 - 03.2025
Computer Teacher
East Elementary School
08.2008 - 08.2013
Customer Service Representative
Portfolio Recovery
01.2006 - 12.2009
Assistant Manager
Family Dollar Store
06.2003 - 01.2006
Master's degree - Organizational Management
Bethel University
Bachelor's - Business Management
Bethel College
High school diploma - Major Subjects
Jackson Central Merry
Similar Profiles
Kimberly LiningerKimberly Lininger
Benefit Verification Specialist/Office Administrative Assistant at Coram HealthcareBenefit Verification Specialist/Office Administrative Assistant at Coram Healthcare
Gregory Lewis Jr.Gregory Lewis Jr.
Lead Pharmacy Technician at Coram HealthcareLead Pharmacy Technician at Coram Healthcare
Katrina ZamoraKatrina Zamora
Sales Representative at Coram HealthcareSales Representative at Coram Healthcare
Jeremiah HaynesJeremiah Haynes
Cart Attendant at Food GiantCart Attendant at Food Giant
Tymeria FranklinTymeria Franklin
Patient Access Representative at West Tennessee HealthcarePatient Access Representative at West Tennessee Healthcare