Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Chief Operations Officer
Active Packet
07.2017 - Current
Responsible for success of multiple network installation teams across the country on a weekly basis. Including low voltage work as well as network equipment deployment and configurations.
Conducted weekly training on Ruckus, Meraki, Aruba, and Cisco network technologies and deployment strategies.
Responsible for keeping team up to date on brand standard changes (Hilton, Marriott, etc) and updating configuration scripts.
Responsible for all network escalation cases during installation.
Oversaw MSP responsibilities across multiple properties, this included network connectivity as well as cloud PBX systems.
Director of Field Operations
Mill-Tel Inc.
02.2002 - 07.2017
Oversaw 8 branch offices across 9 states with 200+ field technicians. This included installation teams for Cox Communications, Time Warner, and Comcast.
Communicated and consulted with regional management and staff regularly to meet local metrics and profitability goals.
Met with senior management to determine needs and develop roadmaps to ensure all offices were profitable.
Developed employee recognition and bonus programs to increase employee retention.
Created unified online training programs.
Independent Communications Contractor
Cox Communications
05.2001 - 01.2002
Completed installation of internet, tv, and phones services.
Often recognized for being points leader (productivity).
Shift Manager
McDonald's
02.1997 - 04.2001
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.