Lloyd Peugh
Pahrump,NV
Summary
Seasoned Small Business owner that is adaptable with background elevating performance and profitability. Well-versed at building relationships, managing finances,and motivating teams. Proactive And forward-thinking with a keen eye for identifying issues and devising improvements. Detail-oriented supervisor brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance, and maintain important safety standards. Knowledgeable about applicable codes and industry best practices.
Overview
21
21
years of professional experience
Work History
Insurance Agency Owner
Lloyd Peugh Agency Inc. Shelter Insurance
Pahrump, NV
09.2015 - 01.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Kept records for production, inventory, income, and expenses.
- Reviewed customer applications to ensure that all information is accurate and up-to-date prior to processing claims.
- Conducted in-depth research on competitive insurance markets to identify opportunities for growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Advised clients on available options for purchasing additional coverage beyond their existing policies.
- Interviewed, trained and supervised employees.
- Ensured that all employees are compliant with state licensing requirements before performing any duties related to insurance transactions.
- Prepared staff work schedules and assigned team members to specific duties.
- Drafted insurance contracts for new clients while ensuring compliance with applicable laws and regulations.
Insurance Agent
Farmers Insurance Agency
Pahrump, NV
07.2013 - 06.2015
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided customers with information regarding plan features, pricing, and availability.
- Researched insurance plans to find good options for clients' needs.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
New Car Sales Consultant
Pahrump Valley Auto Plaza
Pahrump, NV
02.2010 - 02.2013
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Consistently exceeded quotas by pursuing and closing sales.
- Performed test drives with customers to demonstrate vehicle performance capabilities.
- Answered customer emails and telephone requests for information.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Placed special orders or called other stores to find desired items.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Journeyman Ironworker Supervisor/Safety Officer
Steel Engineers
Las Vegas, NV
03.2002 - 02.2010
- Led and mentored less-experienced ironworkers and assisted foremen in assigning work activities.
- Reviewed blueprints and schematics to identify potential problems before beginning work.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Planned and coordinated daily work schedules for ironworker crews.
- Prepared and planned worksites to help jobs run smoothly.
- Obtained specifications and directed work for construction crews.
- Reported project progress, site problems and labor status to supervisors.
- Created work crew schedules and delegated assignments.
- Signaled crane operators in safe and accurate lifting and placing of reinforcing iron members and moved rebars manually into specific positions.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between workers or other trades personnel in a timely manner.
- Assessed blueprints and specifications to determine aspects of project before work started.
- Monitored job sites for hazardous conditions that may threaten the safety of workers.
- Collaborated with construction foreman to establish and confirm task sequences and reinforcing requirements.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Developed and implemented safety protocols to ensure compliance with OSHA regulations.
- Worked closely with management team to develop strategies for improving efficiency.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV06-1990
Some College (No Degree) - Metal Fabricator
Local 433/416 Ironworkers Apprenticeship
Henderson, NVSkills
- Claims Management
- Staff Management
- Regulatory Compliance
- Project Management
- Business Development
- Driven and Determined
- Attention to Detail
- Coaching and Mentoring
- Task Delegation
- Staff Hiring
- Industry Trends
- Policy Analysis
- Staff Development
References
References available upon request.
Timeline
Insurance Agency Owner
Lloyd Peugh Agency Inc. Shelter Insurance
09.2015 - 01.2023
Insurance Agent
Farmers Insurance Agency
07.2013 - 06.2015
New Car Sales Consultant
Pahrump Valley Auto Plaza
02.2010 - 02.2013
Journeyman Ironworker Supervisor/Safety Officer
Steel Engineers
03.2002 - 02.2010
High School Diploma -
Basic Academy Of Int'l Studies High School
Some College (No Degree) - Metal Fabricator
Local 433/416 Ironworkers Apprenticeship
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