Lloyd Quito
Sacramento,CA
Summary
Highly skilled lab technician with 17 years of experience in data entry, instrument troubleshooting, and repair. Extensive expertise in maintaining and servicing lab equipment, including Sarstedt de-capper and compressor, Abbott's C8000, Dynex DSX and Agility, and Roche c503 Pro. Mechanically inclined, with hands-on skills in automotive repair and woodworking. Strong customer service background with knowledge in finance and life insurance.
Overview
27
27
years of professional experience
Work History
Life Insurance Agent
Premier Financial Alliance
01.2017 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Adapted communication style to meet diverse needs of clients, enhancing overall engagement.
- Generated leads through cold-calling, networking and other outreach methods.
Laboratory Assistant III
Quest Diagnostics
06.2007 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
- Provided support and guidance to junior lab staff.
- Trained and supervised junior technicians in laboratory protocols.
- Troubleshot and resolved equipment and process issues.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Loan Consultant
Triple E Loans and Realty
09.2001 - 09.2008
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding FHA loans.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.
Customer Service Cashier
Albertsons Grocery Store
09.1997 - 09.2001
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Valley High School
Sacramento, CA06-2000
Skills
- Team training and development
- Continuing education
- Team Leadership
- Appointment scheduling
- Process Implementation
- Laboratory safety protocols
- Lab equipment maintenance
- Hazardous materials handling
- Mechanical Troubleshooting and repair
- Instrument Calibration
- Laboratory equipment management
- Work Planning and Prioritization
- Equipment setup
- Machine maintenance
Languages
Tagalog
Native or Bilingual
Interests
- Enjoy participating in Spartan Race for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Camping
- Backpacking
Timeline
Life Insurance Agent
Premier Financial Alliance
01.2017 - Current
Laboratory Assistant III
Quest Diagnostics
06.2007 - Current
Loan Consultant
Triple E Loans and Realty
09.2001 - 09.2008
Customer Service Cashier
Albertsons Grocery Store
09.1997 - 09.2001
High School Diploma -
Valley High School
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