Lloyd Sprague
Waynesboro,Pa
Summary
A forward-thinking professional with deep technology expertise and extensive experience in system development, system integration, program development, product ownership, risk management, insider risk, and privacy. As a hands-on leader and problem solver, I have a proven ability to drive changes with a clear goal in mind: using technology, process, and awareness to achieve business objectives. With over 20 years of experience addressing business needs through technology and program development, I effectively bridge the divide between technical and business audiences.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Lead Program Manager (Consultant)
Becton, Dickinson Medical Technology
Sparks, MD
10.2023 - 08.2024
- Established a Project Management Office (PMO), addressing the challenge of inefficiency
- Executed strategic improvements that resulted in a 30% boost in operational efficiency and a 20% improvement in project delivery timelines
- Managed 20 medical equipment projects, tackling the complexities of budget and schedule adherence, achieving 100% compliance through effective oversight and resource management
- Led cost-saving initiatives by renegotiating vendor contracts and optimizing processes, resulting in $1.5M in savings, demonstrating a focus on financial efficiency
- Implemented cost saving processes for service support for over 1,000 annual service calls across 15 locations, effectively reducing cost by $1.5 M per year, and control over the inventory
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance and monitor production.
Senior Technical Program Manager (Consultant)
Bayada Health Care
Berwyn, PA
03.2023 - 09.2023
- Orchestrated a successful mobile application rollout, navigating the challenge of on-time and on-budget delivery with a team of 10, showcasing leadership in project execution
- Enhanced data accuracy by 25% through a comprehensive data integration strategy, addressing data quality issues, resulting in improved insights and decision-making
- Developed and executed strategic project plans with clear milestones, addressing the need for streamlined execution, facilitating improved team performance and accountability
- Strengthened stakeholder relationships, fostering greater buy-in for critical initiatives and enhancing project support through effective communication and engagement strategies
- Wrote and updated numerous online and hard copy training manuals used within company and at remote offices.
Senior Technical Program Manager, VP
State Street Bank
Boston, MA
02.2018 - 03.2023
- Managed 11 workstreams and a $70M budget, addressing inefficiency challenges to enhance operational efficiency by 30% through meticulous portfolio oversight
- Led the implementation of global regulatory compliance software, setting up a PMO governance framework to address compliance challenges, improving regulatory adherence
- Mitigated IT infrastructure risks during a critical migration, reducing vulnerabilities by 25%, addressing security concerns, and enhancing system resilience
- Introduced quality assurance measures that cut software defects by 50%, addressing reliability issues, and improving software release performance
- Enhanced system security by 30%, acting on vulnerability assessments, and implementing advanced protections to address increasing security threats
- Improved operational efficiency by 30% at State Street Bank by applying a resourceful approach to portfolio oversight, leading to better project delivery timelines
- Enhanced cybersecurity through the implementation of an advanced threat detection system, which resulted in a 50% decrease in security breaches
- Regularly reviewed training materials and courses, adding updates to keep all information current and pertinent.
- Wrote and updated numerous online and hard copy training manuals used within company and at remote offices.
- Planned and managed technical projects for clients.
- Worked closely with other departments to better understand product features and develop appropriate training materials.
- Collaborated closely with product owners to define clear project scopes and deliverables that met customer needs while adhering to established budgets and timelines.
Senior Technical Program Manager
Boston Private Bank
Boston, MA
06.2017 - 02.2018
- Directed a digital transformation program focused on service delivery and incident response times, addressing the challenge of modernization and improving operational metrics
- Transitioned applications to Azure, achieving a 30% reduction in operational costs, tackling cost challenges, and promoting financial efficiency
- Established a PMI-standard PMO, addressing project management inefficiencies, resulting in a 25% boost in management effectiveness
- Streamlined supply chain operations through the adoption of IoT technologies, improving inventory management and reducing stockouts by 15%
- Wrote and updated numerous online and hard copy training manuals used within company and at remote offices.
Technical Program Manager
Pearson Education
Boston, MA
06.2012 - 06.2017
- Spearheaded K-12 curriculum product development, tackling educational challenges, driving adoption, and enhancing student learning outcomes significantly
- Successfully consolidated 3 Data Center cages into 1
- Migrated 715 physical servers, 491 virtual servers, 55 storage servers, and 110 applications (84 migrated, 26 retired), leading project team of @ 50 application and infrastructure engineers, addressing logistical challenges, saving $200K monthly with zero downtime through strategic planning and execution
- Transitioned platforms to virtual environments, achieving $3M in cost savings, addressing infrastructure needs, and optimizing resource allocation
- Enhanced cybersecurity measures, addressing vulnerabilities and ensuring compliance with industry standards, resulting in a 50% reduction in security incidents
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
- Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
- Developed and implemented curriculum and training materials appropriate for use at all skill levels.
Senior Technical Project Manager
Plymouth Rock Assurance
Boston, MA
08.2010 - 06.2012
- Implemented enterprise-wide data governance initiatives, addressing regulatory compliance challenges, enhancing information security, and ensuring data integrity (PII)
- Collaborated with a UI Architect to enhance user experience, significantly reducing reported issues by addressing usability concerns and improving interface design
- Management of up to 20 concurrent projects
- Increase bandwidth with fewer resources, while maintaining innovation, cost, and quality
- Proactively meet with agencies to improve software and communication
- Oversaw quality assurance activities, ensuring that final deliverables met or exceeded client expectations consistently.
Implementation Manager
ONESHIELD
Boston, MA
08.2009 - 08.2010
- Managed large client PAS implementation projects, ensuring client needs were met with the Dragon (proprietary) software. With Project teams of 30 or more.
- Responsible for scope, schedule, and budget, presenting project management updates to senior business owners
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Modified the metrics gathering and reporting, increasing project accuracy by 40%.
Application Development Manager II
Arbella Mutual
Quincy, MA
09.2007 - 08.2009
- Led the upgrade of IBM FileNet software to version 4.0, addressing slow response complaints with a budget of $1,000,000 and a team of 35 members
- Managed the Claims Client Work Station upgrade, integrating the Filenet system with a new architecture, with a budget of $4,000,000 and a team of 50 members
- Increased claims storage from 2TB to 7TB, establishing data security guidelines, saving over $100,000
- Identified and acquired appropriate third-party solutions to integrate into development processes.
- Formulated strategies for application development framework creation and developmental processes.
- Applied DevOps practices to better integrate disparate efforts within multi-team projects.
Senior Technical Project Manager / Architect
Fidelity Investments
Boston, MA
11.2006 - 09.2007
- Managed the implementation of a brokerage audit upgrade, enhancing auditing capabilities for the portal with a budget of $3,000,000 and a team of 75 members
- Collaborated with infrastructure teams to determine load balancing needs and debug client site issues using web analytics data
- Mentored junior team members in technical skills, fostering a culture of knowledge sharing and professional development within the organization.
- Reduced project delivery time by optimizing resource allocation and prioritizing critical tasks.
- Monitored and tracked project progress to support timely completion.
- Wrote, updated and maintained project documentation.
Technical Project Manager / Application Manager
MetLife
Boston, MA
12.2004 - 11.2006
- Managed a telephony system upgrade, replacing outdated hardware and software, with a budget of $400,000 and a team of 20 members
- Led the implementation of a $6,000,000 documentation system for the Death Claims Systems application, managing a team of 70 members
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
Technical Project Lead/Senior Engineer
TIAA-CREF
Charlotte, NC
06.2004 - 12.2004
- Led a statutory reporting group ensuring software compliance and served as the lead developer for various UNIX-based Java applications
- Maintained up-to-date knowledge of industry trends, tools, and best practices to successfully guide the team through complex technical projects with evolving requirements.
- Championed continuous improvement initiatives within the organization by identifying areas for process enhancements and implementing best practices consistently across projects.
- Led cross-functional teams for successful delivery of high-quality software solutions within tight deadlines.
Technical Systems Officer/Manager – Electronic Trade Delivery
STATE STREET
Boston, MA
01.1990 - 06.2004
- Managed the design, development, and support of an STP trade processing system, providing 24/7 production support and leading client-server application projects
- Supervised the Y2K renovation, testing, and installation of Cap Stock on-line and batch jobs, and provided technical leadership for the PAM Trade Transaction interface
- Implemented robust backup procedures to safeguard critical data against loss or corruption due to unforeseen circumstances.
- Served as the primary point of contact for vendors, negotiating contracts and managing relationships to ensure prompt service delivery and optimal system performance.
- Designed user-friendly interfaces for internal software applications, enhancing overall user experience and adoption rates.
Education
Associate of Applied Science - Computer Science
Blue Hills Tech Institute
Canton, MA 09.1983 - 06.1985
Computer Science Technology -
Bridgewater State College
Bridgewater, MA 09.1985 - Current
Skills
JIRA
Smartsheet
MS Office Suite
SharePoint
ServiceNow
Power BI
Power Query
Tableau
SAS
SQL
Python
Java
JavaScript
AWS
Azure
Agile methodologies
Stakeholder management
Agile project management
Presentation and facilitation
Customer focus
Team oversight
Building technical teams
Staff training
Employee evaluations
Client management
Compliance and regulations
Project management
Business development
Program implementation
Continuous process improvements
Conflict mediation
Technical acumen
Information technology
Certification
PMI PMP Certified – 1868268
Personality Strengths
- Conventional — Adheres to established processes and methods
- Flexible — Adaptable while maintaining stability and success
- Collaborative — Relationship builder, assertive and equipped to lead
- Considerate — Balances personal needs with empathy for others
- Composed — Remains calm under pressure
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridTimeline
Lead Program Manager (Consultant)
Becton, Dickinson Medical Technology
10.2023 - 08.2024
Senior Technical Program Manager (Consultant)
Bayada Health Care
03.2023 - 09.2023
Senior Technical Program Manager, VP
State Street Bank
02.2018 - 03.2023
Senior Technical Program Manager
Boston Private Bank
06.2017 - 02.2018
Technical Program Manager
Pearson Education
06.2012 - 06.2017
Senior Technical Project Manager
Plymouth Rock Assurance
08.2010 - 06.2012
Implementation Manager
ONESHIELD
08.2009 - 08.2010
Application Development Manager II
Arbella Mutual
09.2007 - 08.2009
Senior Technical Project Manager / Architect
Fidelity Investments
11.2006 - 09.2007
Technical Project Manager / Application Manager
MetLife
12.2004 - 11.2006
Technical Project Lead/Senior Engineer
TIAA-CREF
06.2004 - 12.2004
Technical Systems Officer/Manager – Electronic Trade Delivery
STATE STREET
01.1990 - 06.2004
Computer Science Technology -
Bridgewater State College
09.1985 - Current
Associate of Applied Science - Computer Science
Blue Hills Tech Institute
09.1983 - 06.1985