Lloyd Walker Jr.
Grand Prairie,Texas
Summary
A human resource professional with diverse administrative experiences in higher education, administrative, and clinical environments. Bringing a growth mindset and positive energy with a passion for human resources, advanced knowledge of multiple Computer, HRIS, ATS, and EMR systems, and a strong desire to serve the community. Seeking to utilize multiple administrative talents and verbal communication skills to help provide a high-quality healthcare experience for all stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Specialist / HR Shared Services Representative
ChristusHealth
01.2023 - Current
- Under minimal supervision, responsible for processing employee information and maintaining employee records on HRIS.
- Handle complex inquiries/transactions requiring subject matter expertise and discernment in various HR areas using defined knowledge resources and personal subject knowledge and judgment.
- Assists in HRIS design and system development
- Prepares and supervises statistical summaries and special reports from HRIS involving skills, pay grade and performance data, payroll information, and other employee records
- Develops, manages, coordinates, and administers various programs and activities covering multiple HR activities
- Provide accurate and efficient resolution of issues and inquiries through different channels (phone, email, case management) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining proper course of action or escalation for emerging issues.
- Continually uses knowledge management tools and contributes new, revised, or updated information to maintain accuracy and consistency in knowledge in support of customers, peers, and Customer Service team.
- Assesses customer's level of understanding and increases their self-sufficiency by educating and influencing customers to utilize self-service support.
- Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues.
- Serves as point of contact for HR Centers of Excellence and Communicate with leaders, peers, HR practitioners, and others to enable consistent and timely flow of relevant information
- Communicates effectively (written or verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction
- Communication style includes accurate and grammatically correct support based on channel (phone, case management)
- Completes accurate and actionable case documentation in Case Management tool
- In conjunction with and under general direction of HR and Line Management, may develop, manage, and administer organization's compensation and benefit, recruitment, training, organization development, and employee relations programs.
- Utilizes knowledge-based information to answer customer inquiries
- Interacts with customers via telephone and other communication channels to answer questions and aids in completion of human resource transactions
- Provides information to answer questions from customers regarding human resource transactions
- Ensuring that accurate, timely information is provided to employees and tracked by HR regarding employee benefits administration, including eligibility criteria, coverage, costs, plan changes, enrollment/re-enrollment requirements, leaves of absence (including FMLA, personal and military), work injuries, and termination of coverage
- Correcting timecards for contractors or temporary employees
- Credentialing and uploading various certifications and initiating and activating certification pay
- Responsible for setting up payment plans and collecting payments for account receivable bonus recoupment process.
Talent Acquisition Coordinator
U.T. Southwestern Medical Center
01.2019 - 01.2023
- Building productive, collaborative relationships with employees and HR business partners and experience assisting or overseeing compliance efforts
- Assisting with employee relations, maintaining employee records and files, verifying applicants' skills by administering and scoring tests, assisting with processing background checks, and processing employment verification
- Also, assisting with scheduling interviews and answering phones, transferring calls to appropriate individuals, contacting applicants as needed, preparing badges and identification cards for staff, assembling new hire information packs, filling out new hire paperwork, and assisting with On-Boarding process
- Assisted with attending and preparing for job fairs and provided backup support for front desk recruitment administrative assistant, which included front desk support
- Ability to meet deadlines and request extensions ensures all communications are error-free, timely, and impact-driven customer service and completion of new hire transactions in Taleo accurately and promptly.
- Provide consistent status updates to candidates and hiring managers; initiate and complete timely background check process, including I-9 E-Verify, Occupational Health, Certiphi, and Motor Vehicle Report.
- Answered broad range of questions related to onboarding process from various internal and external stakeholders through multiple channels (telephone, email, text)
- Track, verify, and update BLS information and clinical licensure information.
BMT Clinical Data Specialist
U.T. Southwestern Medical Center
01.2017 - 01.2019
- Works daily to facilitate efficient and consistent entry and retrieval of data in department or Center database(s)
- Provides consultation, advice, and skill mentoring regarding database structure, use, and report writing
- Uses problem-solving skills in collaboration with appropriate staff in technical troubleshooting and enhancement request prioritization and approaches and in setting data goals for program annually
- Provides training and training materials to database users throughout department or Center to ensure data integrity and carries out quality control monitoring of all data entry
- Confers with physicians, nurses, and research coordinators to obtain statistical information concerning human subjects when have tests performed or receive treatment elsewhere
- Maintaining, modifying, releasing, or similarly affecting human-subjects research records
- Assists in performing reporting and clerical functions within each study division and has experience assisting or overseeing compliance efforts relating to medical research.
Certified Medical Office Assistant
U.T. Southwestern Medical Center
01.2015 - 01.2017
- Triage patients recorded and reported vital signs and used medical equipment.
- Provide CMOA coverage for clinics with CMOA out on short-term (i.e., sick and vacation) and long-term (i.e., FMLA, maternity leave, etc.)
- Performing procedures of low complexity, such as visual acuity, development, and musculoskeletal screening
- Prepares patients for and obtains 12 lead ECGs: provides privacy and emotional support during test
- Serves as preceptor and resource for newly hired medical assistants by actively participating in their integration and assimilation into department
- Under physician's and nurse's general supervision, clinical support is provided to various clinics’ physicians and nurses in delivering patient clinical care and administrative support.
- Draws blood specimens from patients and performs related clinical duties, which include POC testing, EKG testing, and various in-office procedures
- Recognize and report abnormal values to RN or physician staff.
- Assist in patient care by preparing exam rooms.
- Facilitate use of diagnostic equipment and ensure availability of needed patient information, including results of diagnostic exams and medical records.
- Maintains current customer service, clinical, and technical skills by attending training programs and seminars to continue level of competency and ensure compliance with departmental policies and procedures
- Maintains adequate stock of supplies as required for work area
- Documents patient care interventions and education in medical records
- Protecting, preserving, modifying, and releasing patient records.
Lead Certified Medical Assistant/Senior Clerical Assistant
University of Texas Medical Branch
01.2008 - 01.2015
- Regularly maintaining, modifying, releasing, or similarly affecting patient records.
- Check vitals, blood sugars, and venipuncture and assist three doctors and four nurses with various procedures.
- Scheduling 50 or more patients for different types of vaccines, responsible for charting all vaccines and ensuring patient medical records are current, assisting with daily dressing changes, sterilization and autoclaving of instruments, and completing C.I.D and Monthly reports
- Participated with Clinical Practice and Nurse manager to conduct interviews and train new employees in multiple, coordinated and supervised back office medical assistants.
- Digitized 100 medical documents to increase productivity of medical tasks.
- Digitized 100 medical documents to increase productivity of in-office procedural tasks.
Education
MASTER OF HUMAN RESOURCE MANAGEMENT -
University of Arizona Global Campus
Chandler, AZ01.2019
BACHELOR OF HEALTHCARE ADMINISTRATION -
University of Phoenix Campus
Phoenix, TX01.2017
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Proficient in [Software]
Management Collaboration
Advanced Communication
Technical communication
Quality Assessment
Analytical Thinking
Project Planning
Quantitative skills
Certification
Certified Medical Office Assistant (NCMA)
Team Project Management Experience
Information management, conflict resolution, leadership skills, relationship management, oral and written communication, negotiation. Prioritization/time management, excellent attention to detail, proficiently performing activities coordinated with human resource business partners according to organizational standards. Excellent time management skills with proven ability to meet deadlines. Ability to exercise an extremely high degree of confidentiality with sensitive information. Thorough knowledge of state and federal employment laws. Excellent verbal and written communication skills. The ability to multitask and excel in a fast-paced, constantly changing environment.
Administrative Skills
Sensitive/personal/proprietary information handling experience, faxing, telephone communication skills, entering and maintaining employee records and files, assisting with processing background checks, process verification of employment, filling of new hire paperwork, and assisting with welcoming new employees to the organization by conducting orientation, maintaining personnel files, assisting with scheduling interviews, answering phones, and transferring calls to appropriate individuals. Excellent verbal and written communication skills. Proficiency in computers, internet-based applications, social media platforms, typical sourcing applications, and services. Computer Application Experience: Lawson (Payroll System), Kronos, Windows, Word, Excel, Perfect, Experience in ATS (Applicant Tracking System), I-9 E-Verify, EMR, MEDIC, EPIC, CPRS, Pearl, Taleo, People Soft, INFOR, HR Shared Services, Medidata, Bio-Clinical, etc.
Early Relevant Career Experience
Volunteer: Administrative and Human Resource Assistant, 2015-01-01, 2018-01-01, Daybreak Home and Community Services, Preparing management and required reports. Assist with onboarding, entering, and maintaining employee records and files. Verifies each applicant's skills by administering and scoring tests, assists with processing background checks, process verification of employment and filling of new hire paperwork, and assists with welcoming new employees to the organization by conducting orientation and maintaining personnel files, assisting with scheduling interviews, answering phones, and transferring calls to appropriate individuals, coordinate interviews and contact applicants, as needed.
Professional Service Affiliations
- Phi Beta Sigma Fraternity, Inc.
- Upsilon Phi Del Honor Society
- Phi Theta Kappa Honor Society
- National Society of Collegiate Scholars
- Psi Beta Honor Society
- 2023: Christus Health Inspiring Leadership Program
Insight
A human resource professional with diverse administrative experiences in the areas of higher education, administrative, and clinical environments. Bringing a growth mindset and positive energy with a passion for human resources, I have advanced knowledge of multiple Computer, HRIS, ATS, and EMR systems and a strong desire to serve the community. Seeking to utilize my administrative talents and verbal communication skills to help provide a high-quality healthcare experience for all stakeholders.
Timeline
HR Specialist / HR Shared Services Representative
ChristusHealth
01.2023 - Current
Talent Acquisition Coordinator
U.T. Southwestern Medical Center
01.2019 - 01.2023
BMT Clinical Data Specialist
U.T. Southwestern Medical Center
01.2017 - 01.2019
Certified Medical Office Assistant
U.T. Southwestern Medical Center
01.2015 - 01.2017
Lead Certified Medical Assistant/Senior Clerical Assistant
University of Texas Medical Branch
01.2008 - 01.2015
MASTER OF HUMAN RESOURCE MANAGEMENT -
University of Arizona Global Campus
BACHELOR OF HEALTHCARE ADMINISTRATION -
University of Phoenix Campus
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