Lloyd Wollmershauser

• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized various software and tools to streamline processes and optimize performance.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Created promotional materials such as brochures, flyers, catalogs and price lists.
• Participated in trade shows, conventions, conferences and other events to promote products or services.
• Developed new business opportunities through networking with professionals in related industries.
• Educated customers on product features and technical details to highlight benefits.
• Listened to customer needs to identify and recommend best products and services.
• Identified customer needs by asking questions and advising on best solutions.

• Managed daily operations of business, including hiring and training staff.
• Identified new opportunities for growth, expansion, and diversification.
• Created marketing campaigns to attract new customers.
• Negotiated contracts with vendors and suppliers.
• Oversaw budgeting and financial management.
• Analyzed industry trends to develop competitive strategies.
• Maintained relationships with existing clients by providing superior customer service.
• Implemented quality assurance processes to ensure product excellence.
• Researched potential partners in order to expand services offered.
• Organized events such as trade shows and conferences.
• Ensured compliance with local, state, and federal regulations.
• Set pricing structures according to market analytics and emerging trends.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.

Developed ways to generate more business. Realizing that everyone who buys an above-ground pool needs a deck to enter and exit. Developed relationships with pool companies to refer him and paid referral commissions.

Contacted home builders who were too busy to build add-on decks and offered to be their deck guy, and was able to generate referrals.

There was no such thing as deck lights at the time, so I found a lighting company that made 3/4-inch rope lighting for movie theater isles (also not available in stores at the time) that I was able to custom cut and mount under deck handrails and stairs. This gave me a way to offer something no one else had in my advertising. I bought www.decklights.com, built my own website and sole online deck light until rope lighting became available in-home stores,

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Recognized by management for providing exceptional customer service.
• Utilized various software and tools to streamline processes and optimize performance.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Greeted customers in a friendly and professional manner.
• Provided detailed information about vehicles, including features, benefits, and warranties.
• Negotiated prices with customers to maximize profits while ensuring customer satisfaction.
• Maintained accurate records of all sales transactions using point-of-sale software.
• Assisted customers in selecting the vehicle that best suited their needs and budget.
• Demonstrated vehicles to potential buyers on test drives around the dealership lot.
• Advised clients on financing options available and facilitated purchase paperwork processing.
• Answered customer inquiries regarding product availability, delivery times, pricing.
• Created effective marketing strategies to promote new models or used cars inventory specials.
• Handled trade-ins by appraising value of existing vehicle and negotiating terms of exchange.
• Participated in industry events such as auto shows or conventions to expand business network.
• Attended monthly meetings with managers to discuss upcoming promotions or initiatives.
• Explained differences between models to clients, comparing and discussing capabilities and features.
• Managed sales negotiations and financing options.
• Responded to inquiries from potential customers via email and telephone.