Lloyd Ellan Escartin
Las Vegas,NV
Summary
Dependable service staff successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Sushi Kaya
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server Shift Leader
Sushi Neko
01.2022 - 02.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
Intake Coordinator
St Dominic Home Health Care
08.2019 - 12.2021
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Server and Room Service Server
Intercontinental Hotel
06.2018 - 07.2019
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Room Service Server
JW Marriott
06.2017 - 04.2019
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Server
Radisson By The Mall Of America
08.2016 - 01.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Hotel And Restaurant Management
Bataan Peninsula State University
Philippines04.2014
Skills
- Stocking and Replenishing
- High-Volume Dining
- Quality Control
- Food Preparation and Safety
- Order Accuracy
- Food Sales and Promotion
- Guest Relations Management
- Food and Beverage Pairings
- Cash Handling
Timeline
Server
Sushi Kaya
08.2022 - Current
Server Shift Leader
Sushi Neko
01.2022 - 02.2022
Intake Coordinator
St Dominic Home Health Care
08.2019 - 12.2021
Server and Room Service Server
Intercontinental Hotel
06.2018 - 07.2019
Room Service Server
JW Marriott
06.2017 - 04.2019
Server
Radisson By The Mall Of America
08.2016 - 01.2017
Bachelor of Arts - Hotel And Restaurant Management
Bataan Peninsula State University
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