LLOYDESHIA Davidson
DeSoto,TX
Summary
Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
10
10
years of professional experience
Work History
Receptionist
Texas Optical Center
Dallas, TX
03.2023 - 08.2024
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored office supplies inventory and placed orders when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
CSR
UnitedHealthcare
Austin, TX
01.2021 - 01.2023
- Provided customer service support to customers over the phone and by email.
- Performed account maintenance activities such as updating client information in databases.
- Identified customer needs and provided appropriate solutions.
Customer Service Representative
Maximus Federal Unit
Fort Worth, TX
03.2019 - 02.2020
- Protected customer and company information with strict use of established security procedures
- Answered inbound calls each day to handle various concerns, set appointments, and close sales
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Administrator Assistant
Imani Kids Academy
Mesquite, TX
04.2018 - 10.2019
- Organized and updated file systems, keeping records easily retrievable
- Met legal requirements by correctly completing important forms
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
Senior Customer Service Representative
Results
Palestine, TX
06.2014 - 08.2017
- Managed high volume of calls through effective time management and call control skills
- Delivered high-quality service to customers by following optimal procedures and implementing creative solutions
- Taught customer service team members how to effectively promote products with strong upselling and cross-selling techniques.
Education
Associates Child Development Administration -
Tyler Junior College
Tyler, TX12.2020
Skills
- Quality-driven
- Administrative professional
- Document preparation
- Mail packaging
- Schedule organization
- Database administration
- Customer relations
- Paperwork processing
- Delivery scheduling
- Appointment scheduling
- Transaction processing
- Call management
- Documentation
- Account updating
- Order documentation
- Inbound call management
- Complaint resolution
- Customer Service
- Time Management
Volunteer Experience
All Day Foundation, 2018
Timeline
Receptionist
Texas Optical Center
03.2023 - 08.2024
CSR
UnitedHealthcare
01.2021 - 01.2023
Customer Service Representative
Maximus Federal Unit
03.2019 - 02.2020
Administrator Assistant
Imani Kids Academy
04.2018 - 10.2019
Senior Customer Service Representative
Results
06.2014 - 08.2017
Associates Child Development Administration -
Tyler Junior College
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