Lloydeshia Davidson
DeSoto
Summary
Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities.
Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 4 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 4 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Avalon Memory Care
02.2023 - 03.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported needs of [Number]+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Customer Service Representative Team Lead
Money Gram
04.2021 - 01.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Improved overall call center performance with effective coaching and feedback to team members.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Onboarded and trained customer representatives to meet performance and service goals.
Customer Service Representative
Maximus Federal Unit
08.2018 - 02.2021
- Protected customer and company information with strict use of established security procedures
- Answered inbound calls each day to handle various concerns, set appointments, and close sales
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Administrator Assistant
Imani Kids Academy
12.2015 - 03.2018
- Organized and updated file systems, keeping records easily retrievable
- Met legal requirements by correctly completing important forms
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
Senior Customer Service Representative
Results
06.2012 - 08.2015
- Managed high volume of calls through effective time management and call control skills
- Delivered high-quality service to customers by following optimal procedures and implementing creative solutions
- Taught customer service team members how to effectively promote products with strong upselling and cross-selling techniques
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
Associates - Child Development Administration
Tyler Junior College
12.2020
Skills
- PAPERWORK PROCESSING
- DELIVERY SCHEDULING
- APPOINTMENT SCHEDULING
- TRANSACTION PROCESSING
- CALL MANAGEMENT
- Fast learner
- Dependable
- DOCUMENTATION
- ACCOUNT UPDATING
- ORDER DOCUMENTATION
- INBOUND CALL MANAGEMENT
- COMPLAINT RESOLUTION
- CUSTOMER RELATIONS
- Vital signs monitoring
- Bed preparation
- Patient hygiene management
- Healthy meal preparation
- Basic nursing care
- Restocking supplies
Languages
English
Full Professional
Timeline
Patient Care Technician
Avalon Memory Care
02.2023 - 03.2025
Customer Service Representative Team Lead
Money Gram
04.2021 - 01.2023
Customer Service Representative
Maximus Federal Unit
08.2018 - 02.2021
Administrator Assistant
Imani Kids Academy
12.2015 - 03.2018
Senior Customer Service Representative
Results
06.2012 - 08.2015
Associates - Child Development Administration
Tyler Junior College
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