Summary
Overview
Work History
Education
Skills
Software
Work Availability
Certification
Timeline
BusinessAnalyst

Krystal Lloyd

Project Manager
Pflugerville,TX

Summary

Resourceful Project Manager with 10+ years of expertise in organizing business operations plus planning and executing large scale projects. Recognized consistently for performance excellence and contributions to success in the Healthcare Technology industry. Strengths in organization, and building successful teams backed by training in Agile and Traditional Project Management.

Overview

4
4
Certifications
4
4
years of post-secondary education
21
21
years of professional experience

Work History

Planning and Execution Project Manager

Ascension Technologies
Austin, TX
10.2015 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Fostered relationships with vendors to foster positive working relationships.
  • Identified plans and resources required to meet project goals and objectives.
  • Reined in project costs while meeting key milestones.
  • Provided management for internal personnel, contractors and vendors.
  • Managed all phases of projects from procurement to commission.
  • Headed project teams specializing in design and launch activities.
  • Drove team success through shared vision and recognition of quality performance.
  • Modified and directed project plans to meet organizational needs.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Product Manager

Ascension Technologies
Austin, TX
10.2015 - 03.2020
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Defined and analyzed metrics to measure product performance.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Championed customer experience through expert analyzation and communication.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Coordinated project planning and execution with team members and team leads.
  • Reduced project downtime by inspecting [Type] products for quality and adherence to client requirements.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.

HIM Regional Operations Manager

Ascension Health Ministry
Austin, TX
07.2007 - 10.2015
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Investigated and resolved departmental non-conformances.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
  • Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Health Information Management Supervisor

St. David's HealthCare
Austin, TX
02.2005 - 08.2007
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by [Number]% system-wide.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Education

Bachelor of Science - Health Information Management

Texas State University
San Marcos, TX
08.2003 - 05.2005

Master of Science - Health Informatics

Walden University
Minneapolis, MN
08.2012 - 08.2014

Skills

Project planning and development

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Software

JIRA

Google Suite

Microsoft Office

Smartsheet

Zoom, Skype, Google Hangouts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

PMP - Project Management Professional

Timeline

Planning and Execution Project Manager

Ascension Technologies
10.2015 - Current

Product Manager

Ascension Technologies
10.2015 - 03.2020

Master of Science - Health Informatics

Walden University
08.2012 - 08.2014

HIM Regional Operations Manager

Ascension Health Ministry
07.2007 - 10.2015

Health Information Management Supervisor

St. David's HealthCare
02.2005 - 08.2007

Bachelor of Science - Health Information Management

Texas State University
08.2003 - 05.2005

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Krystal LloydProject Manager