Summary
Overview
Work History
Education
Skills
Timeline
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Lloyjai Charles

Houston

Summary

Proven track record in enhancing customer service excellence and sales, notably at 24 Hour Fitness. Skilled in cash handling and POS system operation, coupled with a strong ability to foster guest relations through active listening and teamwork. Achieved significant improvements in customer satisfaction and team collaboration, demonstrating a results-driven and problem-solving approach.

Overview

3
3
years of professional experience

Work History

Club Attendant

24 Hour Fitness
02.2024 - Current
  • As a club attendant i make sure that the club is clean , cleaning and sanitizing areas as well as equipment. Also doing cleaning projects when giving some.
  • Stocks all cleaning stations

Sales Associate

24 Hour Fitness
02.2024 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier

Goodwill Industries Of Houston
11.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

McDonald's
08.2023 - 11.2023
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

TJX Companies
03.2023 - 08.2023
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Host

Funplex Funpark
09.2021 - 07.2022
  • Hosted events such as parties , barber events , CEO meetings, etc

  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

High School Diploma -

Taylor High School
Houston, TX

Skills

  • Cash handling proficiency
  • Membership Sales
  • Team player attitude
  • Cleaning procedures
  • Food and Beverage Service
  • Guest Relations
  • Guest service
  • Teamwork and Collaboration
  • Table setup
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Cleaning
  • Customer service excellence
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Food Safety
  • Cash Register Operation
  • POS System Operation

Timeline

Club Attendant

24 Hour Fitness
02.2024 - Current

Sales Associate

24 Hour Fitness
02.2024 - 04.2024

Cashier

Goodwill Industries Of Houston
11.2023 - 01.2024

Cashier

McDonald's
08.2023 - 11.2023

Cashier

TJX Companies
03.2023 - 08.2023

Host

Funplex Funpark
09.2021 - 07.2022

High School Diploma -

Taylor High School

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Lloyjai Charles