Loretta (Lorie) Passer
Wildwood,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
25
25
Years of medical and insurance background
Work History
Advanced Patient Access Representative
Mercy Hospital St. Louis
Ballwin, MO
10.2016 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Followed up on unpaid claims in a timely manner.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
AR Billing Specialist
Mid County Orthopedics
Creve Coeur, Missouri
03.2009 - 11.2011
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Education
High School Diploma -
David Lipscomb University
Nashville, TNSkills
- Insurance company knowledgeable
- Problem-Solving
- Training Coordination
- Multitasking and Organization
- Customer Service
- Insurance Verification
- Payment Processing
- Referral Coordination
- Eligibility Determination
- Medical Terminology
- EMR
- Insurance Billing
- Patient Registration
Timeline
Advanced Patient Access Representative
Mercy Hospital St. Louis
10.2016 - Current
AR Billing Specialist
Mid County Orthopedics
03.2009 - 11.2011
High School Diploma -
David Lipscomb University
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