Lludit Villalobos
Phoenix,Az
Summary
Results-driven Training Manager focused on shaping training initiatives to continuously develop skills and knowledge of restaurant workforce. Creates and improves courses in line with organizational demands and industry trends. Skilled in resource management, budgeting, and program planning. Skilled team player with strong background in management environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
18
18
years of professional experience
Work History
Region Training Leader
Desert De Oro
03.2021 - Current
- Provided ongoing support and guidance for employees post-training, ensuring long-term retention and application of learned skills in their day-to-day roles.
- Developed a diverse range of instructional materials, including e-learning modules, presentations, and interactive games to accommodate various learning styles.
- Promoted a culture of ongoing feedback and evaluation among employees, using both formal and informal methods to gather insights into training program effectiveness.
Market Training Manager
Desert de Oro
09.2019 - 03.2021
- I am responsible for running multi units on a daily basis
- I hire and train new talents
- My duties include making sure we make sales and reach speed of service goals
- Controlling ICOS to ensure gross profit is reached on a daily basis but the most import duty is to ensure customer satisfaction everyday
- Used surveys, observations, and direct feedback from managers to shape effective training programs
- Managed department resources effectively to consistently meet budget and training targets
- Oriented new hires to the work with initial training and on-going mentoring programs
Restaurant General Manager
Pilot Travel Centers
08.2006 - 10.2017
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities
Education
GED - business management courses
Rio Salado College
Phoenix, AzSkills
- Hiring and training new hires
- Running a multi unit
- Ensuring that goals are met for the period
- Creating a great environment to work in
- Developing and promoting management within
- Great customer service
- Achieving speed of service goals on a daily basis
- Controlling expenses to meet budget
- Controlling ICOS to meet gross profit
- Organization
- Task prioritization
- Problem-solving
Timeline
Region Training Leader
Desert De Oro
03.2021 - Current
Market Training Manager
Desert de Oro
09.2019 - 03.2021
Restaurant General Manager
Pilot Travel Centers
08.2006 - 10.2017
GED - business management courses
Rio Salado College
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