Lluluem Luna
Tinley Park,IL
Summary
Results-driven retail Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
Work History
Store Manager
Ross Stores
03.2022 - Current
- Experienced in leading teams, providing actionable training and promoting team development to ensure optimal performance.
- Participated in companies programs, succession planning, and inventory planning while being responsible for freight in a multi-unit store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
Area Operations Supervisor
Ross Dress for Less
02.2020 - 02.2022
- Boosted team morale by fostering a positive work environment and providing opportunities for professional growth.
- Streamlined operations by implementing efficient scheduling and work processes for area team members.
- Facilitated collaboration between area departments in order to optimize workflow efficiencies while maintaining high-quality standards.
- Increased customer satisfaction through effective communication, timely resolution of issues, and proactive problem-solving techniques.
- Led successful projects to expand the area''s capabilities, improving long-term operational performance and profitability.
- Managed staff hiring, training and supervision.
Education
Bachelor of Arts - Urban Studies And City Management
University of Illinois At Chicago
Chicago, IL06.2026
Associate of Arts - General Studies
Wilbur Wright College
Chicago, IL05.2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Decision-Making
- Teamwork and Collaboration
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership
- Staff Management
- Work Planning and Prioritization
- Payroll Management
- Operational Efficiency
- Delegating Work
Timeline
Store Manager
Ross Stores
03.2022 - Current
Area Operations Supervisor
Ross Dress for Less
02.2020 - 02.2022
Bachelor of Arts - Urban Studies And City Management
University of Illinois At Chicago
Associate of Arts - General Studies
Wilbur Wright College
Similar Profiles
Edwin TrainaEdwin Traina
Loss Prevention at Ross StoresLoss Prevention at Ross Stores
Sumin SuryakanthanSumin Suryakanthan
Area Supervisor at Ross StoresArea Supervisor at Ross Stores
Kolade IsolaKolade Isola
Area Supervisor at Ross StoresArea Supervisor at Ross Stores
Ana Reveles EspinoAna Reveles Espino
Stock Lead at Ross StoresStock Lead at Ross Stores
Brian McGuffageBrian McGuffage
Journeyman Electrician at IBEW Local 134Journeyman Electrician at IBEW Local 134