Lluly Romero
Lancaster,CA
Summary
Proven track record at Home Depot, enhancing customer satisfaction and streamlining checkout processes. Excelled in roles from Customer Service Cashier to Flooring Sales Specialist, demonstrating exceptional patience, sales techniques, and multitasking abilities. Achieved significant improvements in customer engagement and operational efficiency, showcasing reliability and a professional demeanor.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Home Depot
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues without a manager first.
- Processed customer orders and accurately handled payment transactions.
Head Cashier
Home Depot
03.2023 - Current
- Making sure all the front end is well organized, clean, stocked up on snacks/drinks for customers to have a great check out environment.
- Observing, helping, providing feedback to our new cashiers, and providing the proper/ best training.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Pro Associate
Home Depot
06.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with important customers, effective communication across departments and teams.
Flooring Sales Specialist
Home Depot
09.2024 - 11.2024
- provide correct information to customers about product they’ll need for there projects.
- Making orders for customers with accurate information for product arrival.
- Maintaining a clean and well organized area in flooring desk and flooring isles with well stocked of stock products.
Education
Psychology
California State University Northridge
Northridge, CAMedical Assistant
Concorde Career College
North Hollywood, CAQuartz Hills High School
Quartz Hills, CA06.2022
Skills
- Reliability
- Patience and composure
- Cash handling expertise
- Multitasking Abilities
- Customer service excellence
- Sales Techniques
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Flooring Sales Specialist
Home Depot
09.2024 - 11.2024
Customer Service Cashier
Home Depot
06.2024 - Current
Head Cashier
Home Depot
03.2023 - Current
Pro Associate
Home Depot
06.2022 - Current
Psychology
California State University Northridge
Medical Assistant
Concorde Career College
Quartz Hills High School
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