LLUVIA MEDINA
Phoenix,AZ
Summary
To Find an opportunity that will allow me to demonstrate my great customer service skills, and that I am a hardworking individual who is anxious to increase my knowledge, therefore becoming an asset to the company Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Legal Assistant /Paralegal
Legal Docs& More , LLC
04.2021 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
CUSTOMER SERVICE REP
MAXIMUS FEDERAL PHOENIX AZ
07.2019 - 01.2020
- Answering High volume inbound calls and listening and finding a resolution, Enrolling in consumers in health coverage, data entry, keeping up with quality, Meeting customer needs, escalating issues.
- Bilingual chat to answer any questions customers may have.
LEASING CONSULTANT
ANZA MANAGEMENT PHOENIX
03.2019 - 07.2019
- Answering High volume inbound calls, Show property and answer prospective residents questions, Kindly greet future residents
- Post Ads online, Prepare Leasing agreement and addendums, Renew
- Leasing agreements, print price sheets daily make sure they were always available
- Verify applications take all documents needed make copies, follow up on applications and, Verify residency and jobs, Call resident to let them know the status on their app
RECEPTIONIST
SOUTHWEST LEADERSHIP ACADEMY PHOENIX AZ
09.2014 - 10.2017
- Enrolling students in the system, Make schedules, fax request, following up with schools, organizing all Qume files, help with attendance, tardy slips, lunch
- Applications
- Helping out with serving lunch and breakfast, Manually putting lunch # in the system
- Take care of all invoices, order all teacher student supplies
- Any copies teachers requested, 45 day screeners.
Education
High School Diploma -
SOUTHWEST LEADERSHIP ACADEMY
Phoenix, AZ05.2014
Skills
- Chatting online system with clients and looking for solutions
- Legal Writing
- Court Filing
- Effective Multitasking
- Microsoft, excel, word, PowerPoint,
- Outgoing, ability to work under pressure ,communication, people skills
- Leadership
- Faxing,scanning,copies, quick learner
- Deadline Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant /Paralegal
Legal Docs& More , LLC
04.2021 - Current
CUSTOMER SERVICE REP
MAXIMUS FEDERAL PHOENIX AZ
07.2019 - 01.2020
LEASING CONSULTANT
ANZA MANAGEMENT PHOENIX
03.2019 - 07.2019
RECEPTIONIST
SOUTHWEST LEADERSHIP ACADEMY PHOENIX AZ
09.2014 - 10.2017
High School Diploma -
SOUTHWEST LEADERSHIP ACADEMY
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