LLUVIA RODRIGUEZ
FORT WORTH,TEXAS
Overview
7
7
years of professional experience
Work History
Legal Intake Professional
Map Communications
02.2023 - 01.2025
- Complete intakes for customers in search of a legal representation.
- Gathered pertinent information from potential clients, including background details, case facts, contact information.
- Filed and secured personal data while maintaining an organized workplace
Customer Service Representative
Portfolio Recovery Associates
04.2020 - 02.2023
- Inbound and Outbound calls to customers
- Maintained a professional, friendly demeanor with customers.
- Processed payments through various methods such as credit cards and online banking.
- Ensured compliance with federal and state collections laws and regulations.
- Contacted customers with delinquent accounts to solicit payment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Negotiated rates with customers and entered payments into accounting system.
Patient Concierge
Jefferson Dental Clinic
FORT WORTH, TX
02.2018 - 04.2020
- Verified, updated and entered patient information into system.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Provided support with front office duties such as photocopying documents or scanning files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Managed front desk operations including scheduling appointments, collecting payments and verifying their insurance.
Education
HIGH SCHOOL DIPLOMA -
06.2017
Skills
- Verbal and written communication
- Data Entry
- Microsoft Office 365
- File/ Record Keeping
- Customer Service
- Bilingual (English / Spanish)
- Office administration
- Scheduling
Timeline
Legal Intake Professional
Map Communications
02.2023 - 01.2025
Customer Service Representative
Portfolio Recovery Associates
04.2020 - 02.2023
Patient Concierge
Jefferson Dental Clinic
02.2018 - 04.2020