Lluvia Salinas
Eagle Pass,TX
Summary
Conscientious, proactive, and motivated professional with experience in challenging and multicultural settings. High levels of emotional intelligence that enhance interactions with customers, co-workers, and other stakeholders. Innovative thinker who encourages creative solutions. Excellent communicator: oral and written.
Overview
14
14
years of professional experience
Work History
E.S.O.L. Paraprofessional
School District of Marion County
Ocala, FL
04.2022 - 05.2024
- Assist the classroom teachers in specialized areas, requiring specific skills
- Performs a supportive role for the English Language Learner (ELL) student population.
Computer User Support Specialist – Training Internship
ACI Learning
San Antonio, TX
04.2021 - 08.2022
- Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues
- Ensured physical security & common attacks while securing the wired and wireless local network
- Detected various types of compromises and understand testing and vulnerability scanning concepts.
Bus Aide
Marion county public schools
Ocala, FL
09.2021 - 04.2022
- Operate the lift while loading and unloading wheelchair students
- Secure wheelchairs in place on the bus
- Knowledge of bus route to assist driver
- Manage students in a positive and effective way
- Complete appropriate reports
- Maintain discipline and safety with students on the bus
- Wear approved uniform
- Attend assigned workshops and training programs.
Business Manager
Xtra Comfort Transports
Eagle Pass, TX
05.2011 - 09.2019
- Responsible for the business functions of a patient transport company, while simultaneously acting as the logistics coordinator and senior accounting specialist
- Served as primary point of contact for any customer service inquiries or escalations
- Aggressively negotiated contracts to provide patient transport services, and unceasingly drove to nurture client relationships and exceed expectations
- Performed all bookkeeping and accounting functions for business including budgeting, accounts payable and receivable using QuickBooks Pro
- Shortened the billing cycle from 2 months for 14 days
- Handled logistics to include scheduling, planning, dispatching and route supervision
- Improved routing logistics, dropping cost by 45%.
Bank Teller
IBC Bank
San Antonio, TX
01.2010 - 04.2011
- Troubleshot peripherals such as printers, monitors, and software used for POS
- Resolved conflicts & client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions with both internal and external customers
- Provided customer service by opening new accounts, receiving loan payments, handling deposits and withdrawals, and updating current accounts
- Coached and mentored fellow team members
- Assisted customers in navigating the company’s website, and troubleshooting any technical issues
- Performed as a team member in cross-selling products to customers at every opportunity to meet goals.
Education
Computer User Support Specialist -
ACI Learning
San Antonio, TX04.2021
B.S. – Information Technology -
Piedras Negras Institute of Technology
08.2006
Elementary Education-English as a Second Language -
Instituto Norteamericano de Relaciones C.
05.2004
Skills
Troubleshooting
Active Directory
Ticketing System
Call Center Triage
ICloud, Virtual Migrations
TCP/IP, LAN, WAN, VLAN, VPN, VOIP, PBX, Wi-Fi
Microsoft Windows, Mac OSX, iOS
Local & Network Printing
Microsoft Office 365
Remote Desktop Utility
Wired & Wireless Network
Multiple Antivirus Software
QuickBooks, SQL, Delphi, and AdminPaq
Languages
Spanish
Native or Bilingual
Timeline
E.S.O.L. Paraprofessional
School District of Marion County
04.2022 - 05.2024
Bus Aide
Marion county public schools
09.2021 - 04.2022
Computer User Support Specialist – Training Internship
ACI Learning
04.2021 - 08.2022
Business Manager
Xtra Comfort Transports
05.2011 - 09.2019
Bank Teller
IBC Bank
01.2010 - 04.2011
Computer User Support Specialist -
ACI Learning
B.S. – Information Technology -
Piedras Negras Institute of Technology
Elementary Education-English as a Second Language -
Instituto Norteamericano de Relaciones C.