Lluvia Sifuentes
El Paso ,TX
Summary
As a versatile Branch Operations Lead at JPMorgan Chase with a proven 5-year track record of enhancing customer satisfaction and operational efficiency. My skills in scheduling, coordination, and compliance management have allowed me to successfully supervise a team, implement effective procedures, and improve service delivery. I have consistently ensured a professional environment while meeting production goals.
As an organized and dependable candidate, I have a proven track record of managing multiple priorities with a positive attitude. This optimism and resilience enable me to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Branch Operations Lead
JPMorgan Chase
02.2020 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Supervise 5+employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained friendly and professional customer interactions.
- Completed daily Bank Secrecy Act reports.
- Performed monthly compliance checks.
- Complied with established internal controls and policies.
- Managed and allocated staff and material resources to meet production goals.
Bank Teller
JPMorgan Chase
03.2009 - 02.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
No Degree - Business Administration
University of Arizona
Tucson, AZ05-2027
No Degree - Education
El Paso Community College
El Paso, TX05-2005
High School Diploma -
J.M Hanks High School
El Paso, TX05-2003
Skills
- Motivational attitude
- Safety management
- Procedure implementation
- Scheduling coordination
- Clear communication
- Policy implementation
- Documentation and reporting
- Time management
- Coaching and mentoring
- Customer service
- Safety procedures
- Operations management
Accomplishments
- Achieved a perfect branch Review by completing control tasks accurately and efficiently over multiple years.
- Played a key role in maintaining the branch's regional ranking for operational excellence.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Branch Operations Lead
JPMorgan Chase
02.2020 - Current
Bank Teller
JPMorgan Chase
03.2009 - 02.2020
No Degree - Business Administration
University of Arizona
No Degree - Education
El Paso Community College
High School Diploma -
J.M Hanks High School