Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lluvia Sousa

Fort Myers,FL

Summary

Dedicated Manager's Assistant with 1 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience

Work History

Saleswoman

HONDA
01.2017 - 11.2017
  • Drove team revenue totals by bringing in top sales numbers.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.

Secretary

Hospital FOIANINI
01.2018 - 01.2019
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Customer Service Specialist and Saleswoman

YAIGO
02.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Credits and Collections Specialist

Bank FASSIL
12.2020 - 10.2021
  • Investigated and resolved customer disputes related to credit decisions.
  • Made decisions and recommendations about extending lines of credit.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Complied with internal controls and government regulations.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
  • Performed credit reviews on corporations to assess financial conditions.
  • Skilled at working independently and collaboratively in a team environment.

Hostess

Divieto Italian-american Fusion
11.2021 - 02.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.

Server

Molos Restaurant
02.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Manager's Assistant

LEFKES
10.2022 - 05.2023
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Supported department procurement activities by coordinating with manager for direction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Monitored and managed social media accounts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

MBA - Business Administration And Management

UPSA
Bolivia
07.2020

High School Diploma -

Saint George
Bolivia
11.2015

Skills

  • Performing Evaluations
  • Unloading of Fuel
  • Business Needs Analysis
  • Personnel Scheduling
  • Document and File Management
  • Consultative Sales Approach
  • Order Placement
  • Cash Drawer Management
  • Motivational Leadership
  • Organize Files
  • Confidentiality and Data Protection
  • Website Updating
  • Social Media Updating
  • Call Handling
  • Dictation and Transcription
  • Customer Feedback
  • Systems Evaluation
  • Meeting Support
  • Records Management
  • Bilingual in Spanish and English
  • Database Maintenance
  • Operational Efficiency
  • Computers and Technology
  • Effective Problem-Solving
  • Research and Analytical Skills
  • Hospitality and Accommodation
  • Directing Team Members

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Manager's Assistant

LEFKES
10.2022 - 05.2023

Server

Molos Restaurant
02.2022 - 09.2022

Hostess

Divieto Italian-american Fusion
11.2021 - 02.2022

Credits and Collections Specialist

Bank FASSIL
12.2020 - 10.2021

Customer Service Specialist and Saleswoman

YAIGO
02.2019 - 11.2020

Secretary

Hospital FOIANINI
01.2018 - 01.2019

Saleswoman

HONDA
01.2017 - 11.2017

MBA - Business Administration And Management

UPSA

High School Diploma -

Saint George

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Lluvia Sousa