Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LLUVIA SUGAROL

Pacifica,CA

Summary

Organized and dependable worker excelling at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and contribute to collective success. Strong communication skills for engaging people from diverse cultures and backgrounds. Maintains enthusiastic demeanor even during busy peak periods, handling pressure with enduring composure.

Overview

8
8
years of professional experience

Work History

Cashier/Barista

SALADA BEACH CAFE
01.2017 - 04.2018
  • Provide fast, courteous customer service. Handled cash transactions and balanced the cash register at end of shift. Worked on registers daily to authorize returns and exchanges. Monitor inventory of supplies on hand. Demonstrates great teamwork by cooperating with and assisting co-workers. Prepared and served drinks and food, following health codes and café standard. Perform closing duties in regards to established side-work checklist.

Supervisor

STARBUCKS
06.2018 - 03.2019
  • Addressed customer issues when they arise. Provided customers with information regarding their order and answering any questions they might have. Make certain that any complaints are considered positively to keep customers content. Maintain cleanliness and sanitization of all work areas. Organized opening and closing duties as assigned. Following all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Consistently monitors, coaches and encourages team members to meet the Company's service standards

Lead Barista

BON APPETIT
10.2019 - Current
  • Inventory management: keeping track of inventory and ordering supplies when needed. Assist in training new team members by positively reinforcing successful performance and giving feedback on what can be improved. Maintaining a routine schedule on a daily basis for prepping, ordering and inventory tracking, Well-organized and detail-oriented while able to multitask. Follow and directs team members to follow cafe policies, safety procedures and cleanliness standards. Assuring that customers feel welcomed and provide them with excellent service to make sure they're content with every visit.

Education

OCEANA HIGH SCHOOL
Pacifica, CA

THORNTON HIGH SCHOOL
Daly City, CA

HIGH SCHOOL DIPLOMA

Skills

  • Cleanliness standards
  • Organization
  • Relationship Building
  • Adaptability to change
  • Supply Ordering
  • Inventory Management

References

Rayan Silva Assistant Cafe Manager : (650)422-1649

Ramzi Jada Supervisor : (415)948-9982

Fatimabibi Mirza Colleague : (707)688-1710

Timeline

Lead Barista

BON APPETIT
10.2019 - Current

Supervisor

STARBUCKS
06.2018 - 03.2019

Cashier/Barista

SALADA BEACH CAFE
01.2017 - 04.2018

OCEANA HIGH SCHOOL

THORNTON HIGH SCHOOL

HIGH SCHOOL DIPLOMA

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LLUVIA SUGAROL