LLUVICTZA JUAREZ
Tooele,UT
Summary
Highly detail-oriented and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Proactive with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Branch Manager
Premier Employee Solutions
2021.07 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Customer Service Representative
Molina Healthcare, Member
2016.03 - 2016.11
- Received inbound calls for customers, helped them answer any questions they had about there insurance plan
- Helped them with their deductions, out of pocket minimum claims, and answer any questions on record with us.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer service representative
Overstock
2015.01 - 2015.08
- Help customers place their orders online and if they needed help with returns I would print the labels and mail them out
- I was in the top 25 for a year straight.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Teller
Wells Fargo
2012.02 - 2014.12
- Had a face to face interaction with customers that came in for their bank needs such as getting money out of their accounts, needing to make transfers, opening new accounts, and needed a certain type of loan such as credit cards, home loans or car loans.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on online banking and mobile banking applications.
Education
High School Diploma -
Cyprus High School
05.2010
Skills
- Grant Proposals
- Goals and Performance
- Relationship Management
- Federal Regulations
- Financial Analysis
- Customer and Vendor Relations
- Client Relationship Management
- Communication Expertise
- KPI Tracking
- Team Goals
- Sales Planning
Timeline
Branch Manager
Premier Employee Solutions
2021.07 - Current
Customer Service Representative
Molina Healthcare, Member
2016.03 - 2016.11
Customer service representative
Overstock
2015.01 - 2015.08
Teller
Wells Fargo
2012.02 - 2014.12
High School Diploma -
Cyprus High School
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