Lluvictza Juarez
Tooele,UT
Summary
Customer service Professional equipped to drive team success and operational efficiency. Proven track record in overseeing customer interactions and implementing best practices to maintain high service standards. Focused on fostering team collaboration and adapting to evolving client needs, with expertise in conflict resolution and performance management.HR Professional with significant expertise in human resources management, bringing value through strategic HR initiatives and employee development programs. Known for fostering collaborative environments and delivering consistent results. Skilled in talent acquisition, policy development, and effective communication.Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Sales/Recruiter Specialist
National Construction Workforce
10.2023 - 10.2024
- Provided insightful feedback to hiring managers after conducting thorough interviews and assessments of candidates'' skills and cultural fit.
- Built a robust pipeline of qualified candidates through proactive sourcing, networking, and referrals.
- Developed long-lasting relationships with external recruiting agencies, expanding reach to high-quality sales professionals seeking new opportunities.
- Managed 80 candidates throughout hiring process by conducting interviews and background checks and coordinating training.
Branch Manager
Premier Employee Solutions
07.2020 - 08.2023
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Streamlined call center operations by implementing efficient processes and procedures.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Administrative Assistant
Esperanza Elementary
08.2018 - 07.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed high phone calls and email correspondence and handled incoming and outgoing mail and faxes.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Call Center Representative
Molina Healthcare
02.2015 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Teller Supervisor
Wells Fargo
02.2011 - 10.2014
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Education
High School Diploma -
Cyprus High School
Magna06-2010
Skills
- Customer Service
- Time Management
- Collaborative team work
- Talent Acquisition
- Social Media Recruiting
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Complaint Handling
- Call Center Management
- Attention to Detail
- Teamwork and Collaboration
- Call center customer service
Timeline
Sales/Recruiter Specialist
National Construction Workforce
10.2023 - 10.2024
Branch Manager
Premier Employee Solutions
07.2020 - 08.2023
Administrative Assistant
Esperanza Elementary
08.2018 - 07.2020
Call Center Representative
Molina Healthcare
02.2015 - 08.2018
Teller Supervisor
Wells Fargo
02.2011 - 10.2014
High School Diploma -
Cyprus High School
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