Leticia Miller
Derby
Summary
Experienced bilingual customer service professional with over 8 years of expertise in fast-paced, client-facing roles. Demonstrated ability to independently manage multiple responsibilities, swiftly resolve issues, and consistently provide exceptional service. Tech-savvy and adaptable, with hands-on experience utilizing various apps, GPS systems, and point-of-sale software. Fluent in both English and Spanish. Passionate about delivering seamless virtual experiences and assisting clients with empathy and efficiency.
Overview
11
11
years of professional experience
Work History
Receptionist
H & R Block Tax Services
02.2025 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Certified Shift Manager
McDonald's
05.2023 - 03.2024
- Managed 6-8 team members per shift, ensuring nightly operations ran smoothly
- Closed store independently, balanced drawers, counted safe, and shut down POS system
- Resolved customer complaints with 90% satisfaction rate using de-escalation techniques
- Maintained food safety compliance with 100% passing scores during surprise audits
- Increased late-night drive-thru order accuracy by 20% through improved communication
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Delivery Driver
DoorDash & Domino's
01.2018 - 01.2023
- Delivered an average of 20-30 orders daily using route optimization apps for efficiency
- Communicated effectively with customers and merchants to ensure smooth deliveries
- Maintained a 4.9/5 customer rating over 1,000+ deliveries
- Reduced delivery times by 15% by analyzing peak hours and planning optimal routes
- Earned top Dasher status 6 months in a row by exceeding customer service benchmarks
Customer Service Representative
ACX Xerox
01.2014 - 01.2016
- Handled 80-100 inbound calls daily, resolving service issues and updating account data
- Promoted additional services, contributing to 10% increase in monthly upsells
- Maintained 98% customer satisfaction rating through active listening and efficient solutions
- Reduced average call handling time by 20% after implementing new scripting strategies
- Trained 5 new team members on CRM systems and customer support protocols
Assistant Restaurant Manager/Waitress/Cashier Manager
La Botana
01.2014 - 05.2014
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Associate of Science - Criminal Justice
Post University
Waterbury, CT01-2027
Associate of Arts - Medical Office Assistant
Martinsburg College
Martinsburg, WV05-2018
High School Diploma -
Alamogordo Senior High School
Alamogordo, NM05-2005
Skills
- BILINGUAL
- REMOTE CUSTOMER SUPPORT
- SCHEDULING
- MICROSOFT OFFICE
- GOOGLE SUITE
- SERVSAFE MANAGER CERTIFIED
- Scheduling
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Typing speed
- Office management
- Organization skills
- Time management
- Telephone skills
- Data entry
- Oral communication skills
- Translation
- Customer service in spanish
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Cash handling
- Effective leadership
- Workplace safety
- Customer service experience
- Safe food handling
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
Timeline
Receptionist
H & R Block Tax Services
02.2025 - 04.2025
Certified Shift Manager
McDonald's
05.2023 - 03.2024
Delivery Driver
DoorDash & Domino's
01.2018 - 01.2023
Assistant Restaurant Manager/Waitress/Cashier Manager
La Botana
01.2014 - 05.2014
Customer Service Representative
ACX Xerox
01.2014 - 01.2016
Associate of Science - Criminal Justice
Post University
Associate of Arts - Medical Office Assistant
Martinsburg College
High School Diploma -
Alamogordo Senior High School
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