Hi, I’m
Leon R. McGhee
Atlanta,GA
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Summary Of Qualifications Enterprising Assistant General Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
years of professional experience
Work History
PREFERRED PERSONNEL SOLUTIONSFairburn, GA
Branch Manager
12.2021 - 02.2023
Job overview
- Managing Staffing Branch with staffing level of 200-300 temporary employees and 6 internal recruiters
- Executing consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers
- Managing end-to-end processes including workforce planning, recruitment, performance management and all people management practices
- Recruit, hire, train, supervise, and develop branch staff in effort to create strong team members that contribute to success and growth of branch
- On track to exceed $8.5 million in annual revenue while maintaining P/L report.
LAKEVIEW HOTEL
Assistant General Manager
06.2019 - 11.2021
Job overview
- Developed profit improvement ideas by maintaining average occupancy rate of 96% or better all season
- Educated Department Managers and Assistants in on-going basis as to cost controls and financial performance of hotel
- Identified and verified scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor management and training
- Coordinated development of annual marketing, sales and yield management plans and strategies
- Performed statistical analyses to gather data for operational and forecast team needs.
LAKEVIEW HOTEL
Front Office Operations Manager
04.2016 - 06.2019
Job overview
- Manage front desk operations, including check-in, check-out, guest services, bell hop, island tour service and reservations for 85-room hotel.
- Develop and implement policies and procedures to enhance guest services and ensure customer satisfaction.
- Collaborate with housekeeping, maintenance, and food and beverage departments to ensure seamless hotel operations.
- Implement and maintain effective communication systems between hotel departments to ensure optimal hotel performance.
- Consistently exceed customer satisfaction goals, achieving 95% satisfaction rating.
BANK OF AMERICA CORP
Customer Marketing and Sales
01.2014 - 03.2016
Job overview
- Engaged with clients and seek to understand their needs while actively sharing options using a service to sale technique, built rapport and handled objections
- Establish and maintain good customer relations, with both internal and external customers
- Took about 75-90 inbound calls daily assisting clients with Consumer bank products
- Achieved key performance indicators as outlined by the Leadership team
- Maintained a spreadsheet that would allow me to track my daily and monthly goals
W HOTELS MIDTOWN ATLANTA
Dining Room Supervisor
10.2012 - 01.2014
Job overview
- Assisted in training of In Room Dining Colleagues
- Assisted In-Room Dining Manager with promotional programs in order to boost sales
- Provided hands-on leadership in day to day operations directly supervising and assisting dining services team
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
HIGHLAND PROPERTIES
Business Development Manager
09.2003 - 06.2011
Job overview
- Analyzed market and occupancy trends and shop the competition to identify changing market conditions
- Completed all marketing/advertising and community activities
- Maintained daily and weekly leasing reports and monthly market surveys
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
John Hopkins UniversityOnline
Digital Contact Tracing CertificateContact Tracing Evaluation And Strategic Support
06.2020
Ferris State UniversityBig Rapids, MI
Associate of Science from Hospitality Administration And Management
05.2011
Aspira Community High SchoolChicago, IL
High School Diploma from General Studies
Skills
- Leadership Skills Team Building Payroll Scheduling
- Budgeting P/L Reporting Financial Forecasting
- ROI Calculations Strategic Planning
- Project Management
- Acquisition Management/Recruiter
- Customer Service Management
- Profit Margins
- Conference Management
- Rooms Division
- Strategic Planning
- Business Management Principles
- Staff Training
- Regulatory Compliance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
PREFERRED PERSONNEL SOLUTIONS
12.2021 - 02.2023
Assistant General Manager
LAKEVIEW HOTEL
06.2019 - 11.2021
Front Office Operations Manager
LAKEVIEW HOTEL
04.2016 - 06.2019
Customer Marketing and Sales
BANK OF AMERICA CORP
01.2014 - 03.2016
Dining Room Supervisor
W HOTELS MIDTOWN ATLANTA
10.2012 - 01.2014
Business Development Manager
HIGHLAND PROPERTIES
09.2003 - 06.2011
John Hopkins University
Digital Contact Tracing CertificateContact Tracing Evaluation And Strategic Support
Ferris State University
Associate of Science from Hospitality Administration And Management
Aspira Community High School
High School Diploma from General Studies
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