L. MICHELLE BLUE
Pensacola,Florida
Summary
Distinguished and Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Courtyard by Marriott
06.2024 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Answer multi-line phone system and enthusiastically greet callers.
- Take reservations over phone, in person, and via computer for guests and provide confirmation information.
- Collect room deposits, fees, and payments.
- Keep accounts in balance and run daily reports to verify totals.
- Report facility and room maintenance problems to appropriate personnel for immediate remediation.
Event Promoter/Party Planner
CoBlue Entertainment
07.2010 - 12.2024
- Organized ticket sales campaigns through various online platforms in order to maximize revenue generation.
- Managed event staff members by providing clear instructions on roles and responsibilities during each event.
- Developed creative ideas for themed parties and special attractions that would increase attendance rates.
- Developed detailed event plans including venues, transportation, catering, staffing and budgeting.
- Negotiated contracts with vendors for audio and visual equipment rentals, entertainment acts., while staying within budget parameters.
Escrow Processor
Tradewinds Title Company
08.2021 - 12.2021
- Ensured that all relevant paperwork was filed correctly according to established protocols
- Monitored progress of each transaction from start to finish to ensure compliance with company policies
- Verified title reports, property surveys, deed records and other documents for accuracy
- Handled escrow funds by depositing payments into appropriate accounts until transaction completion
- Prepared closing statements, deeds, and other legal documents as required by law.
Legal Assistant
Quintairos, Prieto, Wood & Boyer, P.A.
01.2019 - 08.2021
- Developed and maintained positive relationships with clients and legal staff
- Answered phones and provided customer service to clients regarding their inquiries or concerns
- Maintained confidential client files and other sensitive information with discretion and professionalism
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars
- Submitted Electronic Filings for Municipal, State and Federal Courts, including Bankruptcy, FL and AL.
Legal Assistant
Michles & Booth, P.A.
01.2015 - 01.2017
- Performed initial client interviews to determine extent of injury along with potential liability and maintained constant client contact to communicate case progress
- Partnered with Physician Offices and obtained, reviewed, and documented pertinent information including medical records, billing information
- Maintained confidential client files and other sensitive information with discretion and professionalism
- Scheduled depositions, hearings, mediations, trials, meetings with clients and witnesses
- Created settlement packages in the best interest of clients after collecting and analyzing respective data
Legal Assistant
Aylstock, Witkins, Kreis & Overholtz, P.A.
01.2013 - 01.2015
- Performed initial client interviews to determine extent of injury along with potential liability and maintained constant client contact to communicate case progress
- Requested and Reviewed pertinent information including medical records, billing information
- Maintained confidential client files and other sensitive information with discretion and professionalism
- Scheduled depositions, hearings, mediations, trials, meetings with clients and witnesses
- Created settlement packages in the best interest of clients after collecting and analyzing respective data.
Education
Certification in Hospitality and Tourism Management -
Florida Atlantic University
01.2020
Bachelors of Science in Professional Legal Services -
University of West Florida
01.2015
Real Estate Certificate - undefined
Bob Hogue School of Real Estate
01.2001
Skills
- Skilled in MS Office (Excel, PowerPoint, Word) Adobe Acrobat, and other Proprietary Programs
- Excellent Organizational Skills
- Clear and Efficient Verbal Communication Skills
- Active and Effective Listener
- Persuasive and Influential in Negotiations
- Expectation and Time Management
- Team Player
- Information Protection
Certification
- FL Notary Public
- Notary Signing Agent
Timeline
Front Desk Agent
Courtyard by Marriott
06.2024 - Current
Escrow Processor
Tradewinds Title Company
08.2021 - 12.2021
Legal Assistant
Quintairos, Prieto, Wood & Boyer, P.A.
01.2019 - 08.2021
Legal Assistant
Michles & Booth, P.A.
01.2015 - 01.2017
Legal Assistant
Aylstock, Witkins, Kreis & Overholtz, P.A.
01.2013 - 01.2015
Event Promoter/Party Planner
CoBlue Entertainment
07.2010 - 12.2024
Real Estate Certificate - undefined
Bob Hogue School of Real Estate
Certification in Hospitality and Tourism Management -
Florida Atlantic University
Bachelors of Science in Professional Legal Services -
University of West Florida
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