Leticia Miller
Derby,United States
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Professional with strong experience in restaurant industry, well-prepared for leadership roles. Known for effective team collaboration and consistent achievement of results. Skilled in staff management, customer service, and operational efficiency. Adaptable and reliable in dynamic environments, ensuring smooth operations and high standards.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
05.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed and motivated employees to be productive and engaged in work.
Delivery Driver
DoorDash
07.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Drove safely at all times to avoid accidents and harm.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
Domino's
06.2018 - 10.2019
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Crew Member
The Wendy's Company
04.2016 - 09.2016
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Patient Care Advocate
Xerox
11.2014 - 01.2016
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Crew Member
The Wendy's Company
05.2013 - 01.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Associate of Arts and Sciences - AAS - criminal justice
Post University
Waterbury, CT01.2025
diploma - High School/Secondary Diplomas and Certificates
alamogordo Senior high
Alamogordo, New Mexico12.2005
Skills
- Bilingualism
- Time-efficient
- Paperwork
- Cash Handling
- Sales
- Typing
- Computer skills
- Restaurant management
- Customer Service
- Cash handling
- Customer service focus
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
- Delegating work
- Shift leadership
- Shift checklists
- Customer service
- Active listening
- Team motivation
- Policy enforcement
- Team leadership
- Time management
- Verbal and written communication
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Email etiquette
- Customer complaint resolution
- Telephone etiquette
- Call center experience
- Fluent bilingualism
- Spanish translation
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Customer focus
- Professional telephone demeanor
Certification
Servsafe managment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
McDonald's Restaurant
05.2023 - 03.2024
Delivery Driver
DoorDash
07.2020 - 02.2021
Delivery Driver
Domino's
06.2018 - 10.2019
Crew Member
The Wendy's Company
04.2016 - 09.2016
Patient Care Advocate
Xerox
11.2014 - 01.2016
Crew Member
The Wendy's Company
05.2013 - 01.2014
diploma - High School/Secondary Diplomas and Certificates
alamogordo Senior high
Associate of Arts and Sciences - AAS - criminal justice
Post University
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