Lindsay M. Kolesar, CAMS

Work History

TIAA Bank

04.2018 - Current

Conducted root cause analysis on confirmed fraud cases to identify training opportunities or a need to update alert strategies or SOP.
Established methods for monitoring and evaluating performance based on productivity, accuracy, and adherence to SLA/KPI targets. Boosted productivity by 9%, in less than 60 days through implementation of streamlined processes, reallocating tasks among Analysts, and offering constructive feedback.
Identified process gaps within Bank Operations. Partnered with key fraud stakeholders and business partners through self-ID and remediation efforts.
Started initiatives to phase out unnecessary or inefficient procedures, resulting in reduced costs to the Bank.
Developed strong working relationships with vendors to improve client experience as it relates to fraud.
2022 Values Champion Award Winner.

TIAA Bank (EverBank)

03.2016 - 04.2018

Triaged and delegated daily work. Monitored work progress to minimize errors, audit exceptions, and potential losses.
Acted as escalation point for difficult questions or client issues.
Managed procedure repository- updated SOPs as result of organizational enhancements, regulatory changes, internal audit or regulator feedback; and communicate to staff appropriately.
Instrumental in transition for Fraud Operations during TIAA Bank acquisition.

EverBank

09.2012 - 03.2016

Reviewed, analyzed, and decisioned high risk/ high dollar money movement transactions. Extensive focus on KYC/EDD for all outgoing wire activity for AML purposes.
Investigated/mitigated of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk. Composed Suspicious Activity Report recommendation, justification, and case narrative when necessary.
Reviewed incoming services of legal process, gathered and submitted documents to paralegal in accordance with required timeframes. Conducted high risk review for named parties and referred case to BSA partners.
Conducted credit underwriting and approval process for various loan products. Responsible for deposit and credit product collection and charge off efforts for the Bank, resulting in losses lower than industry standard.
Mentored and trained 10 new associates.

EverBank

11.2009 - 09.2012

Assisted high-volume of clients with a positive attitude and a focus on "1 and done" call resolution. Responded to client emails and chat inquiries via LiveChat.
Consistently exceeded monthly referral goals, resulting in frequent referral bonuses and company recognition.
Chairside trainer for new hires during last phase of training. Provided progress reports and feedback to management.
Created training documents for new hires and series of new procedures for all front line staff.