L. MONIQUE WALKER
Charlotte,NC
Summary
Experienced manager and analytical problem-solver skilled in team building, leadership, and motivation. Possesses excellent customer relations aptitude and strong relationship-building skills. Applies independent decision-making skills and sound judgment to drive company success. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and improve performance. Detail-oriented team player with strong organizational skills, capable of effectively managing multiple projects simultaneously with high accuracy.
Overview
15
15
years of professional experience
Work History
Licensed Unarmed Security Officer
Walden Security
Charlotte, NC
08.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Security/ Receptionist
Brookdale Senior Living
Charlotte, NC
06.2022 - Current
- Inspect and Patrol premises regularly
- Monitor surveillance cameras
- Respond to alarms & emergencies
- Submit reports of daily surveillance
- Monitor property entrance
- Take messages
- Receive packages
- Answer phone calls.
- Continuously updated job knowledge by participating in educational opportunities related to security and receptionist duties.
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
- Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility.
- Promoted a positive work culture among reception staff members through effective teamwork and clear communication channels.
Home Health Aide
Home Instead
Charlotte, NC
02.2019 - 05.2020
- Companionship & Emotional support
- Perform household duties
- Assist with Activities of daily living
- Meal preparation
- Run errands and medical appointments.
Lead / Assistant Lead teacher
Childcare Network
Charlotte, NC
04.2018 - 05.2020
- Develop and implement curriculum
- Organize recreational activities
- Communicate child's progress with parents
- Help develop goals and objectives.
Office Assistant
Robert Half
Charlotte, NC
08.2016 - 06.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Assistant Manager of Operations
Shrimp Boat Rock Hill
Rock Hill, SC
03.2016 - 08.2017
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Manager Trainee
Rack Room Shoes Inc.
Charlotte, NC
10.2015 - 03.2016
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Managed and mentored team of 10 employees.
Certified Shift Manager
McDonald's Restaurant
Fayetteville, NC
03.2009 - 10.2015
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed scheduling for staff members, resulting in optimal coverage during peak hours and reduced overtime expenses.
- Collaborated with other managers in the development of promotional campaigns, driving revenue growth through effective marketing efforts.
- Ensured compliance with company policies and procedures, fostering a positive work environment that promoted professionalism and teamwork.
- Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
- Scheduled 16 employees for shifts ensuring each shift was adequately covered.
- Assigned tasks and responsibilities to each employee on shift.
- Improved team efficiency by streamlining shift handover processes and implementing clear communication strategies.
- Contributed to increased sales figures by implementing upselling techniques and motivating staff to reach targets.
- Coordinated special events such as catering orders or fundraising initiatives, ensuring seamless execution from planning stages through completion.
- Increased employee retention rates by cultivating a supportive work culture that recognized achievements and provided opportunities for professional growth.
Education
High school or equivalent -
Montgomery Job Corps
Montgomery, AL06.2003
Skills
- License Unarmed Security - 2 years
- CPR Certified - 8 years
- Punctuality
- Visitor screening
- Stress Tolerance
- Incident Reporting
- Strong observation
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Relationship Building
- Computer Proficiency
- Professionalism
- Security awareness
Timeline
Licensed Unarmed Security Officer
Walden Security
08.2024 - Current
Security/ Receptionist
Brookdale Senior Living
06.2022 - Current
Home Health Aide
Home Instead
02.2019 - 05.2020
Lead / Assistant Lead teacher
Childcare Network
04.2018 - 05.2020
Office Assistant
Robert Half
08.2016 - 06.2019
Assistant Manager of Operations
Shrimp Boat Rock Hill
03.2016 - 08.2017
Manager Trainee
Rack Room Shoes Inc.
10.2015 - 03.2016
Certified Shift Manager
McDonald's Restaurant
03.2009 - 10.2015
High school or equivalent -
Montgomery Job Corps