Lauren Shellock
Shrewsbury,NJ
Summary
Professional Practice Manager with a decade of experience. Highly knowledgeable in both the front and back office operations. In depth experience with EHR/EMRs, HIPPA, and OSHA requirements. Adept at managing concurrent objectives to promote efficiency. Punctual and reliable employee committed to fostering positive patient experience and cultivating great relationships with staff.
Overview
11
11
years of professional experience
Work History
Practice Administrator
RWJBH
Long Branch, NJ
03.2022 - Current
- Reviewed contracts for vendors providing services or products related to the practice operations. Created blanket POs as needed.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Analyzed profit and loss reports
- Participated in continuing education courses relevant to healthcare administration topics.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
Practice Manager
Dermatology Health Center
Tinton Falls, NJ
11.2014 - Current
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information confidential.
- Ordered supplies needed and kept tabs on inventory levels.
- Trained in aesthetic product lines with proven sales
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Maintained electronic record management (EMR) systems to store data and develop reports.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Experienced in credentialing providers with insurance carriers
- Extensive knowledge in practice start up as well as front and back of office experience.
Childcare Provider
Marisa Shaw
Fair Haven, NJ
12.2013 - 11.2014
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Balanced schedules to promote optimal rest, play and educational periods.
- Discussed developments, behavior and concerns with parents or guardians.
- Maintained safe, healthy and comfortable childcare environment.
- Made nutritious snacks and meals for infant twins.
Education
Billing And Coding Course - Billing And Coding
Brookdale Community College
Lincroft, NJ02.2016
Bachelor of Science - Psychology
Wheaton College
Norton, MA05.2006
Skills
- Policy and procedure development
- Workflow management
- Hiring and training employees
- Transcribing Doctor's notes into EMR
- Ordering medications, completing PAs
- Patient relations
- Book-keeping
- Health information systems
- Performance Improvement
- Scheduling Coordination
- Workflow Management
- HIPAA and OSHA regulations
- Continuous Improvement
- Staff Management
- Practice Management
Timeline
Practice Administrator
RWJBH
03.2022 - Current
Practice Manager
Dermatology Health Center
11.2014 - Current
Childcare Provider
Marisa Shaw
12.2013 - 11.2014
Billing And Coding Course - Billing And Coding
Brookdale Community College
Bachelor of Science - Psychology
Wheaton College
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