LISA M WOLFE

• Leveraged program management experience to provide part-time consulting services, enhancing and digitizing account management processes and records. This led to a 30% reduction in processing times and eliminated paper-based errors.
• Completed online courses in product and program management, data analysis, cybersecurity, and AI, enhancing my skill set.
• Participated in webinars and networking activities to stay updated in the program management field.

Senior Business Analyst, Gilead - 2022 - 2022

• Conducted research and analyzed processes and technical capabilities to identify opportunities for enhancements and stabilization in support of digital transformation, thereby shortening the cell line development cycle.
• Collaborated with stakeholders and clients to define and document technology requests to provide the ability for prioritization and resourcing within the growing Biologics organization.

• Partnered with IT leadership to create a product intake and prioritization process, which enabled the development of strategic, data-driven roadmaps for resource allocation, budgeting, and reporting efforts, and created Request for Proposal (RFP) templates, resulting in data-driven outcomes and recommendations.
• Established a DevOps implementation support process that provided communication channels and methods for monitoring, identifying, and managing post-implementation issues, facilitating streamlined resolutions and status reporting for internal and external customers.
• Mentored junior business analysts and implemented digital solutions, standard processes, documentation, and best practices within IT and the organization.

• Managed B2B digital and eCommerce self-service capabilities, creating a strategic roadmap aligned to corporate and market goals.
• Led implementation and operational development teams, resulting in a 70% reduction in calls for key processes, increased web adoption, reduced technical debt, and improved turnaround times and customer satisfaction.
• Managed Customer Advisory Board panel of external provider community and directed user research plans to determine and prioritize needs across the provider network to develop a thoughtful data-driven roadmap strategy and release plan, ensuring priority alignment and achieving key performance metrics.

• Collaborated with product managers and leadership to develop robust roadmaps, implementation plans and well-defined user stories with measurable key performance indicators.
• Led implementation and operation development teams for the Premera and LifeWise provider eCommerce websites, implementing new features, enhancements, addressing mandates, and resolving technical debt in alignment to the data strategy and increased self-service capabilities.
• Championed and led implementation of 'Premera Listens' self-select feedback capability on the provider website, significantly increasing the provider feedback channel and becoming a valuable tool utilized and implemented across the organization.

• Acted as the lead role in gathering and analyzing requirements and marketing strategies from internal and external customers for BenefitPoint, an agency management system web application.
• Translated customer needs into minimal marketable features and user stories during refinement sessions with the team.
• Supported usability studies, created functional specifications, developed a user story backlog, and compiled release notes.

• Served as Program Manager, Product Owner, and Scrum Master, leading collaborative efforts across divisions to implement features and enhancements for secure and public Premera and LifeWise member, employer, provider, and national account custom websites.
• Oversaw product intake, roadmap, and release plan development for digital projects, advocating for customer requests and technology enhancements in alignment with corporate and business strategies, achieving measurable key results.

• Analyzed, gathered, and documented detailed business prospective requirements for core operating capabilities and administration systems within Premera, as well as performed requirement feasibility assessments and recommendations.
• Coordinated and identified training and communication activities prior to project implementation.
• One of the founders and initial members of Premera’s first dedicated LEAN team, which created standard work processes, applied LEAN principles and Agile/Scrum methodologies to the SDLC process, deployed Kaizen Promotion Office (KPO) solutions, and performed Rapid Process Improvement Workshop (RPIW) consulting.

• Documented, modeled, and defined the functional business processes to support the business requirements and needs of the Sales department across multiple channels and markets.
• Analyzed and interpreted business requirements, identifying and streamlining opportunities, problems, issues, and trends.
• Assisted in identifying and developing system modifications, converting source systems, enhancing user interfaces, and improving processes based on user requirements.

• Supported sales operations and cross-functional projects to develop and implement systems, processes, and training programs across multiple channels and markets.
• Documented sales policies and procedures identified by sales operations project managers or sales leadership staff, and coordinated posting items on the sales intranet website.
• Generated and distributed group reporting and other ad-hoc reports.

• Initial quality assurance team member embedding business requirements analysis and quality assurance into the Annuities and Investments development team and SDLC process.
• Developed and created the department’s first automated and manual testing suite, organizing and prioritizing test projects, developing and executing detailed test plans, test cases, and test scripts for PC, client-server, SQL, and mainframe investment administration and accounting software.
• Conducted regular consultations with end-users and systems personnel, obtaining and communicating clear user specifications, system solutions, and limitations.