L. Nikki Keeter

• Own end-to-end operational workflows for partner-sold business, from opportunity creation through contracting, implementation, and launch.
• Manage partner operations across deal registration, approvals, pricing, commissions, renewals, contracting, and CRM governance.
• Serve as the operational liaison across Partnerships, Sales, Customer Success, Finance, Legal, and other cross-functional teams to ensure accurate and efficient execution.
• Design and implement scalable partner processes, workflows, SOPs, and playbooks to reduce operational friction and support channel growth.
• Own partner channel reporting and operational insights across pipeline, bookings, revenue, commissions, and performance metrics.
• Partner with leadership to identify operational gaps, improve processes, strengthen reporting, and create scalable infrastructure for a growing partner channel.

Own and operate the strategic partner ecosystem for a SaaS platform, leading referral partnerships, contracting governance, and operational infrastructure that enables scalable partner engagement and partner-sourced revenue growth.
• Lead operational strategy and execution for a multi-channel SaaS partner ecosystem spanning Co-op, ERP, ISV, Referral, and Channel partnerships.
• Own and grow strategic referral partner relationships end-to-end, driving partner engagement, pipeline development, and revenue opportunities.
• Serve as primary owner of all partner contracting, overseeing legal documentation, agreement execution, renewals, and governance across referral and contracting vehicle partnerships.
• Architect and scale partner operating models, workflows, and program infrastructure to enable efficient cross-functional execution across sales, legal, marketing, and product teams.
• Develop executive reporting, KPI frameworks, and forecasting models to measure partner performance and translate partnership strategy into measurable revenue outcomes.

• Collaborate with cross-functional teams to develop product/feature enablement plans and support the implementation of new processes for SI Partners and internal teams
• Project manage SI Partner onboarding and enablement programs across multiple product lines
• Create user-friendly stakeholder dashboards for monitoring enablement progress and identifying improvement areas
• Proactively evaluate operational processes to enhance efficiency
• Develop and maintain process documentation for clear expectations
• Lead SI partner enablement webinars and overview sessions
• Foster strong relationships across various teams

• Supervised team of two Inventory Specialists and a part-time Office Manager
• Managed ticket activity and delegate to the appropriate parties
• Ensure compliance with SLAs and handle cancellations/reversals
• Provided regular reporting on unresolved accounts
• Drove strategic initiatives to improve process efficiency
• Coordinated with Sales to identify revenue growth opportunities

• Oversaw daily office operations, including maintenance, supplies, and staff management
• Processed monthly credit card reconciliations and expense reporting
• Supported HR in candidate interviews and office tours
• Managed office supplies budget and coordinate events
• Provided executive support for VP of Research and Development and Managing Director of Sales
• Negotiated contracts and prices with vendors and service providers and reduced overhead by 20% in my first year.

• Managed Time Clock Operations for all departmental orders/returns
• Analyzed incoming ticket activity to optimize processes and meet SLAs
• Assisted support tiers with technical, billing, and account management inquiries
• Led cross-functional calls to ensure seamless operations
• Maintained a sub-5% margin of error and implement process improvements
• Subject matter expert in client products, bridging gaps between support, billing, and account management

• Managed daily operations, travel and expenses of the Managing Directors office and all junior associates
• Complied expense reports with Concur and maintain accurate expense filing system as well as any and ad hoc items
• Hired, trained, evaluated, and supervised daily activities of staff and enhance job performance
• Assisted with fundraising over $100mm for ongoing Private Equity deals
• Reviewed comprehensive financial models to evaluate strategic options for clients including leveraged buyouts, mergers and acquisitions, initial public offerings, restructurings, and other financing alternatives

• Managed daily operations of the office including maintenance, mailing, supplies, equipment, bills, and staff
• Processed and reconciled corporate card, assist with expense reporting with Concur, and authorize invoices
• Interviewed, conducted new hire orientations, trained, scheduled, and developed employees
• Supported HR in establishing policies and ensuring that all policies and procedures are followed by the employees
• Managed all aspects of office supplies and budget ensuring accurate reporting and timely payments
• General administrative support including scheduling meetings/appointments and coordinated events/activities
• Coordinated with internal departments to ensure smooth flow of onsite client events and meetings
• Managed contract and price negotiations with office vendors, service providers, and office lease

• Managed and maintained global executives' schedules, appointments/meetings, travel and global events
• Drafted correspondence and documents and maintained presentations, records, spreadsheets, and databases
• Directed the workflow and recruited, trained, and supervised junior staff
• Coordinated meetings and in-house/global events and recorded, transcribed, and distributed meeting minutes
• Utilized content management systems to maintain and update websites and internal databases
• Supported the office needs by ordering and maintaining supplies and equipment for staff
• Clerical duties including filing, mail, processing documents, managing communications, and answering phones

• Maintained office operations including payroll, correspondence, policies and procedures, and employee management
• Directed the workflow to ensure that excellent customer service was delivered through staff planning and scheduling
• Hired, trained, evaluated, and supervised daily activities of staff and enhanced job performance
• Defined procedures for retention, protection, retrieval, transfer, and disposal of records