L. Nikki Keeter
Smyrna,GA
Summary
Dedicated SaaS professional specializing in partnership operations, partner management, and technical support. Experienced in optimizing partner workflows, managing contracting vehicles, coordinating cross-functional initiatives, and driving consistency across the partner ecosystem. Strong background in logistics, event planning, and operational oversight with a focus on improving efficiency and removing roadblocks for internal teams and partners. Proficient with Bullhorn, Concur, Expensify, Salesforce, Microsoft Office, SharePoint, and JIRA/Atlassian. Known for clear communication, strong execution, and keeping complex partnership programs running smoothly.
Overview
15
15
years of professional experience
Work History
Partner Success Manager
Euna Solutions
05.2025 - Current
- Develop and implement strategies to boost engagement, retention, and growth in our ISV and channel partner ecosystem.
- Lead sales enablement training, content creation, and knowledge-sharing programs.
- Oversee onboarding for new Co-Ops, Contract Vehicle, Referral and Resellers
- Enhance operational efficiency by optimizing processes, reporting, and performance tracking.
- Initiate RFPs to facilitate alignment between RFP Teams and key contacts within Euna, and remain available for escalations as required.
- Lead partner marketing initiatives to support joint campaigns, events, and demand generation.
- Advise partners on technical integrations, go-to-market strategies, and co-selling opportunities.
- Analyze partner performance and provide actionable insights.
- Build and maintain strong relationships with key stakeholders in partner organizations.
SI Partner Enablement Manager
Bullhorn
06.2023 - 05.2025
- Collaborate with cross-functional teams to develop product/feature enablement plans and support the implementation of new processes for SI Partners and internal teams
- Project manage SI Partner onboarding and enablement programs across multiple product lines
- Create user-friendly stakeholder dashboards for monitoring enablement progress and identifying improvement areas
- Proactively evaluate operational processes to enhance efficiency
- Develop and maintain process documentation for clear expectations
- Lead SI partner enablement webinars and overview sessions
- Foster strong relationships across various teams
Operations Manager
Bullhorn
10.2021 - 06.2023
- Managed Time Clock Operations for all departmental orders/returns
- Analyzed incoming ticket activity to optimize processes and meet SLAs
- Assisted support tiers with technical, billing, and account management inquiries
- Led cross-functional calls to ensure seamless operations
- Maintained a sub-5% margin of error and implement process improvements
- Subject matter expert in client products, bridging gaps between support, billing, and account management
Finance Operation Lead – BTE Logistics Manager
Bullhorn
11.2019 - 10.2021
- Supervised team of two Inventory Specialists and a part-time Office Manager
- Managed ticket activity and delegate to the appropriate parties
- Ensure compliance with SLAs and handle cancellations/reversals
- Provided regular reporting on unresolved accounts
- Drove strategic initiatives to improve process efficiency
- Coordinated with Sales to identify revenue growth opportunities
Sr. Office Manager/Sr. Executive Assistant
Bullhorn
01.2019 - 10.2021
- Oversaw daily office operations, including maintenance, supplies, and staff management
- Processed monthly credit card reconciliations and expense reporting
- Supported HR in candidate interviews and office tours
- Managed office supplies budget and coordinate events
- Provided executive support for VP of Research and Development and Managing Director of Sales
- Negotiated contracts and prices with vendors and service providers and reduced overhead by 20% in my first year.
Chief of Staff/Executive Assistant
ESW Capital/Trilogy, Inc.
08.2018 - 01.2019
- Managed daily operations, travel and expenses of the Managing Directors office and all junior associates
- Complied expense reports with Concur and maintain accurate expense filing system as well as any and ad hoc items
- Hired, trained, evaluated, and supervised daily activities of staff and enhance job performance
- Assisted with fundraising over $100mm for ongoing Private Equity deals
- Reviewed comprehensive financial models to evaluate strategic options for clients including leveraged buyouts, mergers and acquisitions, initial public offerings, restructurings, and other financing alternatives
Office Manager
BTG Pactual
06.2017 - 08.2018
- Managed daily operations of the office including maintenance, mailing, supplies, equipment, bills, and staff
- Processed and reconciled corporate card, assist with expense reporting with Concur, and authorize invoices
- Interviewed, conducted new hire orientations, trained, scheduled, and developed employees
- Supported HR in establishing policies and ensuring that all policies and procedures are followed by the employees
- Managed all aspects of office supplies and budget ensuring accurate reporting and timely payments
- General administrative support including scheduling meetings/appointments and coordinated events/activities
- Coordinated with internal departments to ensure smooth flow of onsite client events and meetings
- Managed contract and price negotiations with office vendors, service providers, and office lease
Executive Administrative Assistant
Equinoxe Alternative Investment Services/Midway Insurance Management
01.2015 - 06.2017
- Managed and maintained global executives' schedules, appointments/meetings, travel and global events
- Drafted correspondence and documents and maintained presentations, records, spreadsheets, and databases
- Directed the workflow and recruited, trained, and supervised junior staff
- Coordinated meetings and in-house/global events and recorded, transcribed, and distributed meeting minutes
- Utilized content management systems to maintain and update websites and internal databases
- Supported the office needs by ordering and maintaining supplies and equipment for staff
- Clerical duties including filing, mail, processing documents, managing communications, and answering phones
Office Manager
State Farm
07.2010 - 01.2015
- Maintained office operations including payroll, correspondence, policies and procedures, and employee management
- Directed the workflow to ensure that excellent customer service was delivered through staff planning and scheduling
- Hired, trained, evaluated, and supervised daily activities of staff and enhanced job performance
- Defined procedures for retention, protection, retrieval, transfer, and disposal of records
Education
Administrative Assistant Certification, Office Management/Administration - Certification
Penn Foster Career School
Remote2016
Associate’s Degree -
Middle Georgia College
Dublin, GA2012
Certification
Google Course - Foundations of Project Management
Skills
- SKILLS SUMMARY
- Customer relationship building
- Performance analysis
- Operations management
- Project Management
- Proficient in Salesforce, Clarizen, Jira/Atlassian/Confluence, Slack, Zoom, G-Suites
- Financial administration
- Stakeholder engagement
- Client relationship management
- Partnership development
- Interpersonal communication
Timeline
Partner Success Manager
Euna Solutions
05.2025 - Current
SI Partner Enablement Manager
Bullhorn
06.2023 - 05.2025
Operations Manager
Bullhorn
10.2021 - 06.2023
Finance Operation Lead – BTE Logistics Manager
Bullhorn
11.2019 - 10.2021
Sr. Office Manager/Sr. Executive Assistant
Bullhorn
01.2019 - 10.2021
Chief of Staff/Executive Assistant
ESW Capital/Trilogy, Inc.
08.2018 - 01.2019
Office Manager
BTG Pactual
06.2017 - 08.2018
Executive Administrative Assistant
Equinoxe Alternative Investment Services/Midway Insurance Management
01.2015 - 06.2017
Office Manager
State Farm
07.2010 - 01.2015
Administrative Assistant Certification, Office Management/Administration - Certification
Penn Foster Career School
Associate’s Degree -
Middle Georgia College