L. Nikki Keeter
Smyrna,GA
Summary
Dedicated SaaS professional with expertise in partner management and technical support. Proficient in utilizing Bullhorn Software, Concur, Expensify, Microsoft Office Suite, Salesforce, SharePoint, and JIRA/Atlassian. Skilled in managing logistics, planning events, overseeing operations, providing executive support, and maintaining office efficiency.
Overview
15
15
years of professional experience
Work History
SI Partner Enablement Manager
Bullhorn
06.2023 - Current
- Collaborate with cross-functional teams to develop product/feature enablement plans and support the implementation of new processes for SI Partners and internal teams
- Project manage SI Partner onboarding and enablement programs across multiple product lines
- Create user-friendly stakeholder dashboards for monitoring enablement progress and identifying improvement areas
- Proactively evaluate operational processes to enhance efficiency
- Develop and maintain process documentation for clear expectations
- Lead SI partner enablement webinars and overview sessions
- Foster strong relationships across various teams
Operations Manager
Bullhorn
10.2021 - 06.2023
- Managed Time Clock Operations for all departmental orders/returns
- Analyzed incoming ticket activity to optimize processes and meet SLAs
- Assisted support tiers with technical, billing, and account management inquiries
- Led cross-functional calls to ensure seamless operations
- Maintained a sub-5% margin of error and implement process improvements
- Subject matter expert in client products, bridging gaps between support, billing, and account management
Finance Operation Lead – BTE Logistics Manager
Bullhorn
11.2019 - 10.2021
- Supervised team of two Inventory Specialists and a part-time Office Manager
- Managed ticket activity and delegate to the appropriate parties
- Ensure compliance with SLAs and handle cancellations/reversals
- Provided regular reporting on unresolved accounts
- Drove strategic initiatives to improve process efficiency
- Coordinated with Sales to identify revenue growth opportunities
Sr. Office Manager/Sr. Executive Assistant
Bullhorn
01.2019 - 10.2021
- Oversaw daily office operations, including maintenance, supplies, and staff management
- Processed monthly credit card reconciliations and expense reporting
- Supported HR in candidate interviews and office tours
- Managed office supplies budget and coordinate events
- Provided executive support for VP of Research and Development and Managing Director of Sales
- Negotiated contracts and prices with vendors and service providers and reduced overhead by 20% in my first year.
Chief of Staff/Executive Assistant
ESW Capital/Trilogy, Inc.
08.2018 - 01.2019
- Managed daily operations, travel and expenses of the Managing Directors office and all junior associates
- Complied expense reports with Concur and maintain accurate expense filing system as well as any and ad hoc items
- Hired, trained, evaluated, and supervised daily activities of staff and enhance job performance
- Assisted with fundraising over $100mm for ongoing Private Equity deals
- Reviewed comprehensive financial models to evaluate strategic options for clients including leveraged buyouts, mergers and acquisitions, initial public offerings, restructurings, and other financing alternatives
Office Manager
BTG Pactual
06.2017 - 08.2018
- Managed daily operations of the office including maintenance, mailing, supplies, equipment, bills, and staff
- Processed and reconciled corporate card, assist with expense reporting with Concur, and authorize invoices
- Interviewed, conducted new hire orientations, trained, scheduled, and developed employees
- Supported HR in establishing policies and ensuring that all policies and procedures are followed by the employees
- Managed all aspects of office supplies and budget ensuring accurate reporting and timely payments
- General administrative support including scheduling meetings/appointments and coordinated events/activities
- Coordinated with internal departments to ensure smooth flow of onsite client events and meetings
- Managed contract and price negotiations with office vendors, service providers, and office lease
Executive Administrative Assistant
Equinoxe Alternative Investment Services/Midway Insurance Management
01.2015 - 06.2017
- Managed and maintained global executives' schedules, appointments/meetings, travel and global events
- Drafted correspondence and documents and maintained presentations, records, spreadsheets, and databases
- Directed the workflow and recruited, trained, and supervised junior staff
- Coordinated meetings and in-house/global events and recorded, transcribed, and distributed meeting minutes
- Utilized content management systems to maintain and update websites and internal databases
- Supported the office needs by ordering and maintaining supplies and equipment for staff
- Clerical duties including filing, mail, processing documents, managing communications, and answering phones
Office Manager
State Farm
07.2010 - 01.2015
- Maintained office operations including payroll, correspondence, policies and procedures, and employee management
- Directed the workflow to ensure that excellent customer service was delivered through staff planning and scheduling
- Hired, trained, evaluated, and supervised daily activities of staff and enhanced job performance
- Defined procedures for retention, protection, retrieval, transfer, and disposal of records
Education
Administrative Assistant Certification, Office Management/Administration - Certification
Penn Foster Career School
Remote2016
Associate’s Degree -
Middle Georgia College
Dublin, GA2012
Skills
- SKILLS SUMMARY
- Customer relationship building
- Performance analysis
- Operations management
- Project Management
- Proficient in Salesforce, Clarizen, Jira/Atlassian/Confluence, Slack, Zoom, G-Suites
- Financial administration
- Stakeholder engagement
- Client relationship management
- Partnership development
- Interpersonal communication
Timeline
SI Partner Enablement Manager
Bullhorn
06.2023 - Current
Operations Manager
Bullhorn
10.2021 - 06.2023
Finance Operation Lead – BTE Logistics Manager
Bullhorn
11.2019 - 10.2021
Sr. Office Manager/Sr. Executive Assistant
Bullhorn
01.2019 - 10.2021
Chief of Staff/Executive Assistant
ESW Capital/Trilogy, Inc.
08.2018 - 01.2019
Office Manager
BTG Pactual
06.2017 - 08.2018
Executive Administrative Assistant
Equinoxe Alternative Investment Services/Midway Insurance Management
01.2015 - 06.2017
Office Manager
State Farm
07.2010 - 01.2015
Administrative Assistant Certification, Office Management/Administration - Certification
Penn Foster Career School
Associate’s Degree -
Middle Georgia College
Similar Profiles
William TinderWilliam Tinder
Solution Architect at BullhornSolution Architect at Bullhorn
Cara LaBelleCara LaBelle
Relationship Manager at BullhornRelationship Manager at Bullhorn
Joe SeniorJoe Senior
Senior Director, Solution Consulting at BullhornSenior Director, Solution Consulting at Bullhorn