L. Noelle Moore
Houston,Tx
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Training
De-escalation Psychology course
08.2023
- Calming down a tense environment
- Reaching a compromise
- Preventing possible conflict
- Detecting signs of possible a situation turning volatile
- Quick reacting
Customer Service Representative
Private Contractors
02.2024 - 03.2024
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Private Caretaker
Private Caretaker for the Elderly Individuals over 70
10.2021 - 01.2024
- Maintained the client's medication schedule
- Administered food through feeding tubes
- Schedule doctor's appointments
- Followed medical instructions
- Updated physicians
- References: Lori Williams 7138650488 and Wilmer Alexander 7133974565
Education
High School Diploma -
Penn Foster
06-2023
Skills
- Working in a group environment
- De-escalation
- Quick adapting and easy-to-direct
- Client relationship building
- Marketing
- Project management
- Problem resolution
- Professional telephone demeanor
- Documentation
- Multitasking and organization
- Troubleshooting
- Written/Verbal communication
Training
De-escalation Psychology course, 08/01/23, Calming down a tense environment., Reaching a compromise., Preventing possible conflict., Detecting signs of possible a situation turning volatile., Quick reacting.
Tech Proficiencies
- Data entry
- Troubleshooting
- Diagnostics
- Website development
- Social media marketing
- Typing
- Interoperability platforms
- Excel spreadsheets
- Presentations
Timeline
Customer Service Representative
Private Contractors
02.2024 - 03.2024
Training
De-escalation Psychology course
08.2023
Private Caretaker
Private Caretaker for the Elderly Individuals over 70
10.2021 - 01.2024
High School Diploma -
Penn Foster
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