Lacy Spear
Santa Barbara,CA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Sheriff's Explorer (VOLUNTEER)
SANTA BARBARA COUNTY SHERRIFS OFFICE
Santa Barbara, CA
06.2022 - Current
- Partnered with team members to implement service initiatives and achieve team objectives.
- Provided support for law enforcement officers at public functions.
- Conducted weekly meetings with fellow Explorers to discuss upcoming events and activities.
- Acquired proficiency in the use of military technology and equipment through hands-on training.
- Participated in community service projects, reinforcing the importance of civic responsibility and leadership.
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Served as a role model for younger members of the Sheriff's Office Explorer program.
CSR
TOMM AND BUCK INSURANCE
Santa Barbara, CA
08.2022 - 12.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided customer service support to customers over the phone and by email.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Umpire
GOLETA VALLEY GIRLS SOFTBALL ASSOCIATION
Goleta, CA
02.2018 - 05.2024
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Mediated disputes between coaches, officials and players to reach mutual agreements.
- Monitored game play to ensure fair and safe competition.
- Assisted coaches in the interpretation of rules and regulations.
- Explained rules, regulations and league guidelines to players and coaches.
- Called balls, strikes, outs, and other plays as necessary during games.
- Conferred with other sporting officials and coaches to provide information, coordinate activities and discuss problems.
- Resolved disputes between teams and players in an impartial manner.
- Adhered to and enforced game rules and regulations.
Education
Associate of Arts - ADMINISRATION OF JUSTICE
SANTA BARBARA CITY COLLEGE
SANTA BARBARA06-2025
Skills
- Filing
- Positive and professional
- Customer focus
- Complaint handling
- Microsoft outlook
- Adaptive team player
- Inbound and outbound calling
- Customer relations
- Payment processing
- Point of sale systems
- Cash handling proficiency
- Basic math
- Strong work ethic
- Multitasking and organization
- Team collaboration
- First aid training
References
References available upon request.
Timeline
CSR
TOMM AND BUCK INSURANCE
08.2022 - 12.2024
Sheriff's Explorer (VOLUNTEER)
SANTA BARBARA COUNTY SHERRIFS OFFICE
06.2022 - Current
Umpire
GOLETA VALLEY GIRLS SOFTBALL ASSOCIATION
02.2018 - 05.2024
Associate of Arts - ADMINISRATION OF JUSTICE
SANTA BARBARA CITY COLLEGE
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