Lo Saeyang
Lincoln,CA
Summary
Dedicated Airbnb Host with over 4 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates property tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to 50 guests concurrently. Manages portfolio of 3+ properties concurrently, overseeing maintenance, advertising and rentals.
Business-driven General Manager with more than 9 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Accomplished Sales Manager offering 13 years of experience developing and maximizing direct sales. Successful at building strong teams and improving sales. Motivated to learn, grow and excel in any industry.
Overview
32
32
years of professional experience
Work History
Host
Saeyang Ranch
Red Bluff, CA
01.2018 - Current
- Marketing/Advertising on various sites and platforms
- Handled phone and online reservations
- Processing payments, deposits and refunds
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Monitored company inventory to keep stock levels and databases updated.
- Achieved Superhost status 4 years in a row and 2 years of Elite Superhost.
General Manager
KCNC, Inc.
Sacramento, CA
02.2010 - 12.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 55 people and stepping in to support employees when necessary.
- Pushed sales revenue to new levels with more than $3M in yearly sales.
- Identified opportunities for growth within domestic territory and collaborated with sales teams to reach sales goal.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Turned average franchise to the most profitable franchise in history for 9 years in a row.
Field Sales Manager
NCD, Inc.
Roseville, CA
05.1995 - 12.2009
- Hired new Sales Team Members, training and new hire documentations.
- Performed daily meeting and on-going training of team members.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Achieved Top Field Manager for 5 years and Top 5 for 9 years in Division.
Interpreter
King County Courthouse
Seattle, WA
01.1992 - 05.1993
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Self Employed
LC Auto Repair
Sacramento, CA
08.1989 - 12.1991
- Prepared annual budgets and monitored financial objectives.
- Coached, counseled and disciplined employees.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed estimates for customers.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed complete auto body repair, painting and mechanical repairs.
Education
Certificate of Completion - Autobody Repair
Sacramento Vocational Training
Sacramento, CA06.1989
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06.1988
Skills
- Marketing
- Self-Motivated
- Dependable and Responsible
- Maintenance and Repair
- Problem-Solving
- Planning and Coordination
- Training Management
- Decision Making
- Focus and Follow-Through
- Staff Scheduling
- Employee Motivation
- Policy Development and Enforcement
- Assignment Delegation
- Team Leadership
- Waste Management and Reduction
- Customer Relations
Languages
English
Full Professional
Mien
Native or Bilingual
Laos
Limited Working
Timeline
Host
Saeyang Ranch
01.2018 - Current
General Manager
KCNC, Inc.
02.2010 - 12.2019
Field Sales Manager
NCD, Inc.
05.1995 - 12.2009
Interpreter
King County Courthouse
01.1992 - 05.1993
Self Employed
LC Auto Repair
08.1989 - 12.1991
Certificate of Completion - Autobody Repair
Sacramento Vocational Training
High School Diploma -
Hiram W. Johnson High School