Summary
Overview
Work History
Education
Skills
Websites
Selectedhighlights
Certification
Timeline
Generic

Lo V McKnight

Atlanta,GA

Summary

With over 10 years of experience in customer support and sales, this upbeat, flexible, and detail-oriented professional is driven and results-focused. Collaborating with others comes naturally, and consistently meeting deadlines is a given. Known for reliability and a friendly demeanor, quick grasp of new concepts and skills is a strength. Strong leadership skills enable growth in any area of expertise. Additionally, possesses a strong technical aptitude that enhances performance in the role. Academic qualifications include a bachelor's degree in Liberal Studies of Arts from the University of Southern Mississippi.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Auto Claims Adjuster

State Farm
05.2024 - Current
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Issued payouts to claimants.
  • Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
  • Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
  • Accelerated claims review process, ensuring timely payments and customer support.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.

Sales Agent

American Home Shield
03.2023 - 05.2023
  • Dynamic and results-driven Direct Sales Agent with a proven track record in exceeding sales targets within the home warranty industry
  • Utilizing exceptional communication and negotiation skills, successfully consult and educate prospective customers on the value and benefits of American Home Shield's comprehensive coverage plans
  • Proficient in identifying customer needs and tailoring solutions to cultivate long-term relationships
  • Adept at managing a high volume of leads, conducting persuasive presentations, and effectively closing sales
  • Committed to providing exceptional customer service and ensuring client satisfaction
  • Strong team player with a passion for driving revenue growth
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Customer Service Specialist

Sedgwick
10.2021 - 01.2023
  • Led Internal business clients with claims processed on behalf of multiple companies
  • Offered exceptional customer service to differentiate and promote the company brand
  • Documented extension request diarys to examiners per their assigned claimant
  • Processed 50-100 claims for short term disability, FMLA claims per day averaging over 3,000 a month exceeding company goals

Apple Solutions Consultant

Kelly
01.2021 - 10.2021
  • Utilized iCloud support tool to identify problems on devices
  • Navigated technologies operating program manager CORE in subsystems across all platforms that make iPhone, Apple Watch, Mac, and iPad great
  • Resolved issues within settings, photos, and apps to promote device mobility
  • Ran diagnostics on devices to identify issues and resolve them accordingly
  • Documented MAC@SAP tips in Apple community forums
  • Grew in an ever changing and challenging environment, strived for perfection whether it's maintaining visual merchandising or helping to grow and develop solutions in arising technical solutions
  • Understood core operations and logistics problem solving
  • Grew familiar with PC platform and new system updates
  • Constantly trained in new software updates, upbeat flexibility in retaining information
  • Quickly learned Apple product and channel experience to resolve issues on a day to day basis
  • Constantly learned new troubleshooting tips for latest software
  • Researched phishing accounts and banned Apple ID's that showed signs of malicious intent
  • Processed over 1000 system glitch inquiries on accounts within a months time
  • Handled complex customer inquiries with diplomacy, resulting in satisfactory resolutions that reinforced brand trustworthiness.
  • Assisted customers in troubleshooting technical issues, fostering a positive brand experience.

Medicare Dual Agent

Maximus
08.2016 - 03.2020
  • Informed customers of eligibility Medicare plan expense and deduction pricing
  • Provided Medicare beneficiaries and providers with independent, conflict-free appeal decisions of health insurance denials
  • Received and reviewed more than 600,000 appeals claims a year for Medicare, helping expedite the process to appeals determinations for citizens
  • Resolved Medicare billing inquires
  • Processed health insurance applications in timely manner
  • Processed over 500 submissions in a days time frame exceeding company goals
  • Generated customer insurance quotes
  • Helped customers choose best insurance plans that best fit needs
  • Processed and fixed all costumer problems in a timely fashion
  • Offered exceptional customer service to differentiate and promote the company brand
  • Generated customer insurance quotes
  • Enrolled customers in health insurance plans

Sales Manager

ALL STAR POOL & SPA, INC.
02.2014 - 08.2016
  • Excelled at creating a friendly atmosphere for inside sales by providing proper customer service
  • Presented between 10-20 products daily for potential buyers in store
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Helped customers select products that best fit their personal needs
  • Maintained visually appealing and effective displays for the entire store
  • Prepared sales budgets and projections of company brand
  • Directing and coordinating all sales activities locally
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Lead Supervisor

The Children's Place
05.2014 - 06.2016
  • Handled and resolved customer complaints regarding product or service
  • Processed returns on merchandise
  • Sales mark down on clearance clothing
  • Set discount rates and determined price schedules
  • Overseen local and regional sales, campaigns, and promotions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped customers select products that best fit their personal needs
  • Trained personnel to develop new team leads for sales department needs.
  • Educated customers on product and service offerings while selling products in store, keeping in mind latest promotions
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.

Education

Bachelor of Arts - Liberal Studies

The University of Southern Mississippi
Hattiesburg, MS
05-2021

Associate of Arts - Journalism

Pearl River Community College
Hattiesburg, MS
08-2018

Skills

  • Communication skills

  • Customer relations

  • Policy interpretation

  • Claims investigation

  • Claims settlement

  • Claims handling

  • Technical Support

  • Wireless Technologies

  • Direct Sales

  • Documentation management

  • Sales and Marketing

  • Cost estimation

  • Insurance regulations knowledge

Selectedhighlights

  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Adept at managing a high volume of leads, conducting persuasive presentations, and effectively closing sales.
  • Led Internal business clients with claims processed on behalf of company in timely manner.
  • Grew in an ever changing and challenging environment, strived for perfection whether it's maintaining visual merchandising or helping to grow and develop solutions in arising technical solutions.
  • Navigated technologies operating program manager CORE in subsystems across all platforms that make iPhone, Apple Watch, Mac, and iPad great.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback solutions.

Certification

  • Registered Professional Adjuster (RPA) – The Registered Professional Adjusters Program.


Timeline

Auto Claims Adjuster

State Farm
05.2024 - Current

Sales Agent

American Home Shield
03.2023 - 05.2023

Customer Service Specialist

Sedgwick
10.2021 - 01.2023

Apple Solutions Consultant

Kelly
01.2021 - 10.2021

Medicare Dual Agent

Maximus
08.2016 - 03.2020

Lead Supervisor

The Children's Place
05.2014 - 06.2016

Sales Manager

ALL STAR POOL & SPA, INC.
02.2014 - 08.2016

Bachelor of Arts - Liberal Studies

The University of Southern Mississippi

Associate of Arts - Journalism

Pearl River Community College

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Lo V McKnight