Summary
Overview
Work History
Education
Skills
Certification
Organizations
Awards
Projects
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Lori Anne Oteham

Indianapolis,IN

Summary

Talented hospitality professional with 10 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Artist

Self
Indianapolis, IN
01.2022 - Current
  • Utilized oil paints, acrylics and charcoal to design and fabricate custom mosaic pieces and create engaging and unique paintings, drawings and mixed media pieces.
  • Maintained inventory of art supplies such as canvases, frames, brushes, paper.
  • Developed new concepts for paintings or sculptures based on client requests.

Bartender

Indianapolis Marriott North
Indianapolis, IN
10.2019 - Current
  • Proven ability to multitask in a fast-paced environment while providing exceptional customer service.
  • Developed good working relationships with fellow employees through effective communication and trained new bartenders on drink preparation and upselling techniques.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Strong communication skills and ability to build rapport with customers to create a welcoming atmosphere and ensured their stay was wonderful and provided craft cocktails.

Bartender/Server

Hyatt Place Hyatt House
Indianapolis, IN
06.2019 - 10.2019
  • Opened new hotel location, working in the Pivot Bar and Balcony
  • Collaborated with front desk to communicate customer knowledge to enhance their future stays with our hotel.
  • Greeted guests with friendliness and professionalism.
  • Modified existing software systems to enhance performance and add new features.

Premium Club Server/ Bartender

Levy Restaurants
Indianapolis, IN
01.2018 - 07.2019
  • Ensured an enjoyable and elegant experience for customers during Pacer Games and Concerts in the Sells Group Premium Lofts
  • Collaborated with the kitchen and bar staff through POS and verbally to maximize customer satisfaction.
  • Monitored inventory levels throughout shift; reported low stock levels to management team so additional supplies could be ordered promptly.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Sales Specialist / Promotional Model

Sapphire
Las Vegas, NV
03.2015 - 06.2017
  • Assisted executive management team in meeting sales goals through mentoring and training of new hires and existing staff
  • Motivated, coached, and challenged sales team to close strategic sales to guests, increasing overall sales levels.

Buyer, SAP FICO Analyst

Ecolab, GCS (Equipment Care)
Indianapolis, IN
02.2013 - 08.2013
  • Provided internal and external communications, database maintenance and updating to support functional department cross collaboration with Master Data, IT, and AP.
  • Vendor management, PO sourcing of 2nd/3d tier suppliers, correspondence to budget initiatives, PO consolidation streamlining through DC, and SSL Performance Auditing.

Agent Relationship Manager/Marketer

Brendanwood Financial, LLC
Carmel, IN
08.2012 - 01.2013
  • Maintained and acquired clients by in-person meetings and presentations; identifying areas for collaborative partnership to meet strategic goals.
  • Recruited and marketed to P&C agencies, providing extensive insurance expertise and L&H cross-selling tactic to increase revenue and retention.

Hostess

Fogo de Chão, Churrascaria
Indianapolis, IN
06.2010 - 10.2011
  • Communicated with team to deliver exceptional service; accommodated guests and maintained a steady restaurant flow.
  • Adapted and blended into a unique culture driven by corporate values and southern Brazilian work ethics.

Household Manager/Buyer

Meier Household
Creve Coeur, MO
06.2007 - 07.2008
  • Transformed home through space utilization and organizing solutions to simplify and manage household tasks.
  • Managed household inventory, purchased and replenished supplies, minimized costs through alternatives.

Data Processor and Marketing Intern

Huntleigh-McGehee
Clayton, MO
05.2007 - 07.2007
  • Assisted plan and design marketing advertisements to the personal line risk management.
  • Created and distributed monthly electronic newsletter, improving internal communications.

Education

Associate of Arts - Sommelier

UNLV Sommelier Academy Certificate
Las Vegas, NV
07-2015

200YTT - Yoga Alliance Certified Yoga Instructor

Vegas Hot Yoga And Pilates University
Las Vegas, NV
04-2012

Bachelor of Science in Business: Supply Chain Management -

Indiana University, Kelley School of Business
05.2011

Skills

  • Operating Systems and Networking - Mac OS X, Windows 7, Windows XP, Ubuntu, Unix, Linux
  • Software - SAP, SQL, Microsoft Office : Microsoft Access Proficient, Microsoft Excel Proficient, MS Sharepoint, MS Word, MS Powerpoint, Minitab 16, iWork, Adobe Creative Suite Oracle
  • Excellent Team Player
  • Client Relations
  • Business Process Understanding
  • Bartending Expertise
  • Complex Problem-Solving
  • Positive Attitude
  • Event Planning and Coordination
  • Creativity and Innovation

Certification

  • Green Belt, Lean Six Sigma, 12/2010
  • Yoga Alliance Certified Prenatal Vinyasa Yoga Instructor, 04/2012
  • Sommelier I, 06/2015

Organizations

  • Indianapolis Museum of Art, Indianapolis, IN, Volunteer: Special Events and Projects, 06/2012-01/2014
  • APICS (Advancing Productivity, Innovation, and Competitive Success), Indianapolis, IN, Member, 06/2010-06/2012
  • Humane Society of Indianapolis, Indianapolis, IN, Student Volunteer Aid, 09/2009-01/2010

Awards

  • Employee of the Month, Indianapolis Marriott North, 12/2019
  • Outstanding Public Programs Volunteer, Indianapolis Museum of Art, 04/2014
  • Sapphire Independent Promoter Program, 04/2017

Projects

CAPSIM, Strategic Business Simulation (Spring 2011), Led executive decision-making team for functional units in marketing, forecasting/production, and finance. Team used customer survey and capacity analysis forecasting methods. Ending stock price, our plant productivity, and our operational efficiency ranked 1st to competition in industry. Fogo De Chão (Fall 2010) Transportation Network Analysis of Imported, PDO Product, Traced supply chain process map flow of PDO imported product, Parmigiano-Reggiano from production to consumption in Indianapolis. Communicated with distributors, importers/exporters, and third party logistic companies directly. Identified transportation mode, demand seasonality, manufacturing strategies, and tariff/quota issues. IndyGo (Fall 2010) Preventive Maintenance Process Development, Design, and Implementation, Green Belt Six Sigma Consultant, Led LSS Preventive Maintenance Process Development, Design, and Implementation Project communicating directly with CFO and COO. Followed DMAIC/DMADV LSS methodologies using FleetWatch Software and Mini-Tab Analysis. Mentored Employees, Worked in Union Environment, and Managed Employee Resistance to change. Eli Lilly (Fall 2010) Data Re-Centralization Outsourcing Challenge, Worked with an Eli Lilly Sourcing Manager on a spend category sourcing challenge. Our student team analyzed the global outsourcing re-centralization data management and provided recommendations for implementation. Our team presented results to Eli Lilly executive procurement and business unit personnel at Lilly HQ, and in top 3 for consideration. I-Core (Spring 2010) New Product Team Project Integrated Finance, Operations, Marketing., Conducted Market Segmentation Research, Financial, Sales, and Operational Analysis. Developed marketing strategy guided by segmentation database analysis for service expansion in new geographic territory. Our team formally presented results to executive staff and head professors.

Affiliations

  • Yoga and Pilates
  • Dance and Music
  • Movies and the Arts
  • Travel
  • Fine Dining
  • Family

Accomplishments

Employee of the Month, Indianapolis Marriott North, December 2019

Outstanding Public Programs Volunteer, Indianapolis Museum of Art, April 2014

Sapphire Independent Promoter Program, 2nd Highest Client Volume, April 2017

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Artist

Self
01.2022 - Current

Bartender

Indianapolis Marriott North
10.2019 - Current

Bartender/Server

Hyatt Place Hyatt House
06.2019 - 10.2019

Premium Club Server/ Bartender

Levy Restaurants
01.2018 - 07.2019

Sales Specialist / Promotional Model

Sapphire
03.2015 - 06.2017

Buyer, SAP FICO Analyst

Ecolab, GCS (Equipment Care)
02.2013 - 08.2013

Agent Relationship Manager/Marketer

Brendanwood Financial, LLC
08.2012 - 01.2013

Hostess

Fogo de Chão, Churrascaria
06.2010 - 10.2011

Household Manager/Buyer

Meier Household
06.2007 - 07.2008

Data Processor and Marketing Intern

Huntleigh-McGehee
05.2007 - 07.2007

Associate of Arts - Sommelier

UNLV Sommelier Academy Certificate

200YTT - Yoga Alliance Certified Yoga Instructor

Vegas Hot Yoga And Pilates University

Bachelor of Science in Business: Supply Chain Management -

Indiana University, Kelley School of Business
Lori Anne Oteham