Loa Muller
Casper,WY
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Technician
Moser Energy Systems
11.2022 - Current
- Maintain work logs, repairs, and maintenance records
- Interpreted blueprints, diagrams, and specifications to determine the layout of electrical wiring
- Collaborated with other technicians to diagnose complex electrical problems and develop effective solutions
- Assisted in the planning and execution of new construction projects by providing expertise on electrical wiring installations
- Coordinated with project managers to prioritize tasks based on project timelines and deadlines while maintaining high-quality workmanship
- Demonstrated strong attention-to-detail when working with intricate components such as circuit boards or control panels
- Safely operated hand tools, power tools, and specialized electrical equipment
- Ensured compliance with company policies regarding quality control standards during all stages of the wiring process
Food Service Worker
Casper Events Center
10.2019 - Current
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Operated cash registers accurately for order processing and payment transactions
- Assisted in training new employees on
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- For example training new employees during a sold out performance
- Collaborated with management to develop and implement new menu items or seasonal specials
Third Key Manager
Claire's
11.2021 - 11.2022
- Managed the day-to-day operations of the department, ensuring smooth workflow and adherence to deadlines
- While also assisting in training new cashiers
- Implemented performance metrics and tracking systems to monitor team performance and drive accountability
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
- Contributed to loss prevention efforts by diligently monitoring for potential theft or fraudulent activities at the checkout counter
Administrative Assistant
Black Diamond Gymnastics and Sports Center
12.2020 - 04.2021
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Managed and updated company databases, ensuring accuracy and completeness of information
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
Front Desk Associate and Shop Hand
Eschenfelder Landscaping
05.2020 - 11.2020
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
- Performed routine maintenance and repairs on company vehicles, including cars and trucks
- Maintained accurate records of all repairs, services performed, and parts used for future reference
Junior Manager
Costa Vida
01.2017 - 01.2020
- Assured excellent customer experience at all times
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Implemented cost control measures to reduce waste and minimize expenses without compromising quality
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
Internship
Rocky Mountain Surgical Center
07.2018 - 09.2018
- General surgery, shadowing during surgeries/clinic
Education
Associates of Science - Diesel Technology
Casper College
Casper, WY05.2023
Associates Degree - Health Science
Casper College
Casper, WY05.2023
Skills
- Typing
- Guest Services
- Front Desk
- Food Preparation
- Medical terminology
- Microsoft Outlook
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Multi-line Phone Systems
- Administrative Experience
- Microsoft Powerpoint
- Computer skills
- Microsoft Office
- Data entry
- Bookkeeping
- HIPAA
- Landscape Maintenance
- Bartending
- Banquet Experience
- Catering
- Restaurant Experience
- POS
- Serving Experience
- Kitchen Experience
- Cash Handling
- Food Service
- Host/Hostess
- Office Management
- Mechanic Experience
- Upselling
- Event Planning
- Sales
- Cleaning Experience
- Quality Control
- Restaurant Management
- Merchandising
- Microsoft Word
- Loss Prevention
- Blueprint Reading
Certification
TIPS Certified, 06/01/22, 06/01/25
Assessments
- Sales skills, Proficient, 08/01/21
- Customer focus & orientation, Proficient, 06/01/21
- Administrative support professional fit, Proficient, 05/01/21
- Management & leadership skills: Impact & influence, Proficient, 07/01/21
- Administrative assistant/receptionist, Proficient, 06/01/21
- Customer service, Proficient, 06/01/21
Groups
NSLS, Present, The NSLS is the nation's largest leadership honor society. Students are selected by their college for membership based on either academic standing or leadership potential. The NSLS exists to recognize, cultivate and honor leaders, all while making lasting, positive change in the world.
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Production Technician
Moser Energy Systems
11.2022 - Current
Third Key Manager
Claire's
11.2021 - 11.2022
Administrative Assistant
Black Diamond Gymnastics and Sports Center
12.2020 - 04.2021
Front Desk Associate and Shop Hand
Eschenfelder Landscaping
05.2020 - 11.2020
Food Service Worker
Casper Events Center
10.2019 - Current
Internship
Rocky Mountain Surgical Center
07.2018 - 09.2018
Junior Manager
Costa Vida
01.2017 - 01.2020
Associates of Science - Diesel Technology
Casper College
Associates Degree - Health Science
Casper College
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