Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loagen Coakley

Little Rock,AR

Summary

Compassionate professional with experience in providing support to caseworkers and clients. Demonstrated strengths include strong empathetic communication, detailed record-keeping, and adeptness at coordinating services for individuals and families. Successfully ensured client needs were met while adhering to agency regulations and policies.

Overview

6
6
years of professional experience

Work History

Case Manager

VA Hospital
North Little Rock, AR
02.2022 - Current
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Participated in professional development activities related to case management best practices.
  • Provided crisis intervention support for clients in emergency situations.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Monitored client progress through regular follow-up contacts.
  • Supported family members by providing information on local support groups.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Organized group activities to provide socialization opportunities for clients.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained up-to-date case records with case activity status.

Client Advisor

A Gray Area Logistics
Little Rock , AR
01.2019 - 02.2022
  • Developed relationships with clients through regular communication and follow-up.
  • Managed customer complaints effectively by utilizing problem solving skills.
  • Identified client needs and provided tailored solutions.
  • Trained new staff members on customer service protocols and procedures.
  • Identified opportunities for improvement in customer service processes and procedures.
  • Assisted in the onboarding process for new clients by gathering information and providing guidance.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
  • Provided technical support when necessary in order to resolve customer queries quickly.
  • Participated in team meetings to discuss strategies for improving customer experience.

Education

Associate of Applied Science -

UCA
Conway, AR

Skills

  • Referral Coordination
  • Records Management
  • Health History Documentation
  • Regulatory Compliance
  • Family Education
  • Patient support
  • Case Management
  • Performance Tracking
  • Client Advocacy
  • Discharge Planning
  • Conflict Resolution
  • Email and Telephone Etiquette
  • Case Documentation
  • Decision-Making
  • Organization and Multitasking
  • Positive Attitude
  • Relationship Building

Timeline

Case Manager

VA Hospital
02.2022 - Current

Client Advisor

A Gray Area Logistics
01.2019 - 02.2022

Associate of Applied Science -

UCA

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Loagen Coakley