Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loanna Serena Ntsama Owono

Germantown,MD

Summary

I am a dynamic and motivated student of life with a diverse background, fluent in French and English, and a strong commitment to organizational success. Eight years of residency in France followed by four years in the United States provide a unique cultural perspective that enhances adaptability and communication skills. I am eager to embrace new challenges in a part-time role while balancing academic responsibilities, demonstrating reliability and a proactive approach to learning and growth within the workplace. I am prepared to leverage skills and dedication to support team objectives and drive positive outcomes.

Overview

9
9
years of professional experience

Work History

Costumer Service Team Member

Wegmans
Rockville, MD
08.2025 - Current

- Adapt to a new store effectively.

- Process customer orders efficiently, ensuring accuracy in transactions and order fulfillment.

- Grow and showcase your product knowledge and stay up to date on new and featured items.

- Proactively assist customers and answer questions while balancing a variety of tasks.

- Support, encourage, and respect coworkers while communicating effectively to ensure the department runs smoothly.

Customer Service Team Member

Wegmans
Germantown, MD
07.2024 - 06.2025

- Take and prepare customer orders. accurately and on time
- Proactively assist customers and answer questions while balancing a variety of tasks.
- Grow and showcase your product knowledge and stay up to date on new and featured items.
- Support, encourage, and respect coworkers while communicating effectively to ensure the department runs smoothly.

Babysitter

Private Family Nanny
Bethesda, Maryland, United States
12.2021 - 08.2023

• Support kids by learning personal routines, likes, and dislikes.

• Planned activities to inspire children's creativity.

• Remain calm when dealing with injuries and emergencies.

• Help children through personal issues with caring, age-appropriate support.

Volunteer

LA CROIX ROUGE, RESTOS DU COEUR | MORLAIX, FINISTERE
MORLAIX, FINISTERE, FRANCE
09.2017 - 02.2020

• Treated people from all backgrounds with dignity and respect.

• Learned tasks quickly to improve performance.

• Used active listening skills to communicate clearly in discussions.

• Served meals to individuals in need at local soup kitchens.

• Assisted with event setup and teardown, ensuring smooth operations.

Education

Associate of Arts - GENERAL STUDIES-SSAH AA

Montgomery College
Rockville, MD
05.2026

LLCER - LLCER

SORBONNE NOUVELLE
PARIS, FRANCE
07.2023

GENERAL BACCALAUREATE DIPLOMA - LITERATURE - LITERATURE

LYCEE TRISTAN CORBIERE, RENNES ACADEMY
RENNES, FRANCE
07.2020

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT - ENGLISH LA - ENGLISH LANGUAGE

LYCEE TRISTAN CORBIERE, MORLAIX, FRANCE
MORLAIX, FRANCE
03.2018

NATIONAL BREVET DIPLOMA - GENERAL STUDIES - GENERAL STUDIES

COLLEGE MENDES FRANCE, MORLAIX, FRANCE
MORLAIX, FRANCE
06.2017

Skills

  • Management collaboration
  • Language proficiency
  • Customer relations
  • Adaptability and flexibility
  • Team development
  • Staff training
  • Multitasking and organization

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Costumer Service Team Member

Wegmans
08.2025 - Current

Customer Service Team Member

Wegmans
07.2024 - 06.2025

Babysitter

Private Family Nanny
12.2021 - 08.2023

Volunteer

LA CROIX ROUGE, RESTOS DU COEUR | MORLAIX, FINISTERE
09.2017 - 02.2020

Associate of Arts - GENERAL STUDIES-SSAH AA

Montgomery College

LLCER - LLCER

SORBONNE NOUVELLE

GENERAL BACCALAUREATE DIPLOMA - LITERATURE - LITERATURE

LYCEE TRISTAN CORBIERE, RENNES ACADEMY

CAMBRIDGE ENGLISH LANGUAGE ASSESSMENT - ENGLISH LA - ENGLISH LANGUAGE

LYCEE TRISTAN CORBIERE, MORLAIX, FRANCE

NATIONAL BREVET DIPLOMA - GENERAL STUDIES - GENERAL STUDIES

COLLEGE MENDES FRANCE, MORLAIX, FRANCE
Loanna Serena Ntsama Owono