LoAnnie Rodriguez

Served as a liaison to provide education on eye diseases and tailored care plans. Worked cohesively with hospital staff to coordinate appointments, treatment and surgeries. Collaborating with other staff to resolve issues impacting care.

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.

• Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
• Developed lasting customer relationships and grew network over time.
• Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
• Completed timesheets and project reports on time to maintain client files for future reference.

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Received incoming supplies and stocked in correct locations.