LOBNA EL OUNI

● Organise records, statements, and memorandums while systemising computerised data and presiding over company signature book.
● File and arrange classified documents belonging to chairman.
● Manage calls and emails; transferring to relevant personnel as well as oversee schedules and record minutes for meetings.
● Conduct numerous tasks to support project development while collaborating with senior leadership.
● Enhance team efficiency by regularly keeping database up-to-date for executives and ensuring accuracy of documents.
● Improved staff relationships through involvement in team-building events.
● Boosted business operations through encouragement of employee engagement to ensure efficient communication across departments.

● Managed clerical duties including answering calls, relaying messages, scheduling events in calendar, and supervising meeting preparation.
● Conducted reviews of weekly collection report, controlled petty cash, arranged division cash flow statement, and organised crucial documents.
● Arranged and delivered quotes as well as presided over liaisons with supplier, sales team, and Public Relations Officer (PRO).
● Monitored tenders and oversaw company registration within private and public institutions.
● Streamlined project development by assisting senior management with planning and leading operations.
● Maximised customer satisfaction by overseeing client concerns and ensuring urgent problem resolution.

● Supervised event operations during auctions including guiding and enrolling auctioneers as well as logging personal records on secure system.
● Managed event planning and promotions, partnering with Marketing Department to launch professional functions while maintaining customer appeal.
● Monitored and updated client accounts while performing regular reviews of system database to ensure efficient business procedures.
● Formulated documents utilizing relevant software and oversaw communication within department.
● Maximized sales and retained clients by maintaining frequent communication, addressing issues, and seamlessly providing solutions.
● Boosted sales through optimisation of team communication to improve customer service with support from showroom management.
● Increased consumer satisfaction by coaching and mentoring new customer service agents on best operating processes and techniques to minimise faults.
● Developed loyalty programme training for sales employees.

● Oversaw general office administration duties including answering and transferring calls, organising and delivering mail, filing documents, sorting staff paperwork, and managing office orderliness.
● Supervised employee related tasks; fulfilling requests such as opening bank accounts and utilizing Hukoomi system to assist with documentation.
● Supported new recruits during interview process, maintaining friendly manner and imparting guidance when necessary.