Lobsang Garcia
The Bronx,NY
Summary
Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.
Overview
8
8
years of professional experience
Work History
311 Call Center Representative
Continuum Global Solutions
Brooklyn, NY
11.2023 - Current
- Answered incoming calls from customers and provided assistance with inquiries about city agencies, and the help they provided to the public.
Patient Care Coordinator
Dr. Carmen Polanco DDS
New York, NY
10.2021 - 08.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Assisted physicians in performing various procedures related to patient care needs.
Cashier
Zara Inditex
New York, NY
12.2020 - 09.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Optical Sales Representative
Superior Vision Center
New York, NY
05.2018 - 03.2020
- Assisted with patient frame selections, lens measurements, and ordering supplies.
- Documented all transactions accurately in the point-of-sale system.
- Explained the benefits of different types of lenses and frames to customers.
- Educated patients on proper use and care of eyewear after purchase is made.
Front Desk Medical Receptionist
Dr. Miriam Ramirez DDS
New York, NY
06.2016 - 04.2018
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
Education
BBA - Hospitality Administration And Management
APEC University
Santo Domingo, Dominican Republic05-2008
Skills
- Complaint resolution
- Customer Relationship Management
- Building rapport
- Excel expertise
- Report Preparation
- Spanish Fluency
Languages
Spanish
Professional
Timeline
311 Call Center Representative
Continuum Global Solutions
11.2023 - Current
Patient Care Coordinator
Dr. Carmen Polanco DDS
10.2021 - 08.2023
Cashier
Zara Inditex
12.2020 - 09.2021
Optical Sales Representative
Superior Vision Center
05.2018 - 03.2020
Front Desk Medical Receptionist
Dr. Miriam Ramirez DDS
06.2016 - 04.2018
BBA - Hospitality Administration And Management
APEC University
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