Lobsang Tenzin

• Coordinated with front desk to efficiently address guest inquiries or concerns regarding mini bar charges.
• Implemented effective rotation procedures, minimizing waste due to expired products within the mini bar inventory
• Acted as a reliable team player within the housekeeping department, with additional tasks when necessary to ensure overall success and satisfaction for hotel guests.
• Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements.
• Facilitated smooth room turnover by swiftly restocking mini bars during housekeeping services.
• Assisted in reducing hotel costs by monitoring and reporting any maintenance issues related to mini bars.
• Maintained cleanliness and organization of mini bar areas,
• keeping storage rooms clean and well-organized for easy access to inventory.
• Ensured proper billing for guests by accurately recording consumed items from mini bars.
• Replenished guest room glasses,
• Removing alcohols or allergic items from mini bar on guest request.

• Receiving and delivering all the packages to the guests.

• Interacting and assisting the guests on daily basis.
• Scheduling and shipping the packages on behalf of the guests.
• Assisting concierge and bellman when they are on break and during busy days.
• Communicating with Fedex, UPS, Courier company, Pharmacies, Stores etc. on behalf of the guests.

• Assists in maintaining the cleanliness of the restaurant in all areas
• Communicates to his/her manager any difficulties, guest comment and other relevant information

•Performs related duties and special projects as assigned
Cleans and replenishes guest supplies
•Polishes glassware, chinaware, cutlery, etc
•Restock coffee station with cups and clean it after each shift
•Setting up and clearing tables
•Replenishes food and other serving items on the serving line as necessary,