Lobsang Tsering
Summary
Driven by a strong work ethic and integrity, I excelled as a Sales Associate at Lavid Wine & Spirit, where I consistently achieved monthly sales targets. Skilled in both administration and multilingual communication (English, Hindi, Urdu, Tibetan), I enhanced customer loyalty through exceptional service and problem-solving. My ability to work well independently and as part of a team underpins my professional success.
Overview
16
16
years of professional experience
Work History
Sales Associate
Lavid Wine & Spirit
01.2018 - Current
- Opening & closing of the store as per scheduled.
- Handled sales over the phone, online and in person at the store.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- suggestions of wines as per customers preferences, taste and budget.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Sales closing at the end of the day and putting sales cash in the cash box.
Sales Associate
Wine Stop
02.2016 - 12.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Sales Associate
New York Wine Exchange
03.2012 - 03.2015
- Opening and Closing of the store as per instructed .
- Handled all sales - cash & credit cards, on phone, online and in person at the store.
- Managed all inventories including stocking and restocking.
- Gift wrapping as per special orders.
- Suggestion of wines as per customers, needs , tastes and their budget.
- Sales closing at the end of the day and handing over of the cash to the owner.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Houseman
Hotel Radisson
09.2008 - 12.2011
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
- Handled requests for extra linens, toiletries and other supplies.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Worked closely with housekeeping staff to ensure room readiness before guest check-in.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Education
Bachelor of Arts - Geography & Political Science
Punjab University
Chandigarh India.07-1997
Skills
- Strong work ethic and integrity, self-motivated, honest and reliable
- Work well independently and as a team player with ability to multi-tasking
- Knowledge of basic computer skills
- Quick leaner and enthusiastic employee
- Proficient in English, Hindi, Urdu and Tibetan
- Problem-solving skills
- Experiences in administration and management
Timeline
Sales Associate
Lavid Wine & Spirit
01.2018 - Current
Sales Associate
Wine Stop
02.2016 - 12.2017
Sales Associate
New York Wine Exchange
03.2012 - 03.2015
Houseman
Hotel Radisson
09.2008 - 12.2011
Bachelor of Arts - Geography & Political Science
Punjab University
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