Loc Dinh
Elk Grove,CA
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in [Language]. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
6
6
years of professional experience
Work History
Representative
Employment Development Department
11.2020 - 04.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Manager
Nature Love Salon
04.2022 - 03.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Phone Representative
Fanueil
10.2019 - 10.2020
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Collaborated with team members to identify areas for improvement in customer service delivery.
Manicurist and Pedicurist
Nature Love Salon
06.2017 - 09.2019
- Enhanced client satisfaction by providing high-quality manicure and pedicure services.
- Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Improved appointment scheduling efficiency by implementing an online booking system.
Education
No Degree - ESL
Cosum
8401 Center Pkwy, Sacramento, CA 95823Skills
- Customer Service
- Cleaning
- Truck unloading
- Inventory Stocking
- Production Support
- Work Site Maintenance
- Equipment Maintenance
- Supply Management
- Restocking skills
- Creativity and Innovation
- Customer Relations
- Resource Management
- Safety Compliance
Timeline
Manager
Nature Love Salon
04.2022 - 03.2023
Representative
Employment Development Department
11.2020 - 04.2022
Phone Representative
Fanueil
10.2019 - 10.2020
Manicurist and Pedicurist
Nature Love Salon
06.2017 - 09.2019
No Degree - ESL
Cosum