Loc Martindale
3614 Terrace Hill Drive, NE,Iowa
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which
staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive
company growth.
Core Qualifications
Operations management Supervision and training
Staff development Inventory control
Cross-functional team management
Overview
24
24
years of professional experience
Work History
General Manager
Spare Time Entertainment
Cedar Rapids, IA
02.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
GM
Noodles and Company
Cedar Rapids, IA
05.2021 - 01.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
General Manager
Dunkin(Eastern Iowa Food Services, LLC
Cedar Rapids, IA
01.2019 - 05.2021
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented effective customer service surveys to encourage feedback.
- Trained, managed and motivated employees to promote professional skill development.
- Manager Serv-Safe Certified.
- Comp in sales over 2 year period of time.
General Manager
USIG
Panama City, Florida
10.2017 - 04.2018
- Managed installations of flooring and customer service for 5 Home Depots.
- Compiled and synthesized relevant business data such as financials, performance, AUM and headcount forecasts.
- Reviewed and approved billing invoices and expense reports.
- Recruited and hired new staff.
- Presented company goals and objectives to new principals.
- Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
Assistant Store Manager
Dan's Pawn, Inc
Panama City Beach, Florida
09.2016 - 11.2017
- I trained our Pawn Brokers on excellent customer service.
- I was part of a team that drove Dan's Pawn at St.
- Andrews location from missing sales and profitability from the year before to making sales and profitability the last 3 months., in all phases of store.
- ASM in Operations, Merchandise and Specialty.
- As Ops manager, I insured the stores freight flow process, inventory control and front end excellences.
- As Merchandising Manager I lead the district in sales and top 10 in the region during our spring season.
- As Specialty manager I worked with District Specialty Manager to drive sales in the Specialty departments.
- Training associates throughout the store drive customer service and sales.
Assistant Store Manager
Home Depot
Panama City Beach, FL
01.2013 - 09.2016
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Assessed, optimized and elevated operations to target current and expected demands.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
General Manager
Jimmy John's
Tallahassee, Florida
01.2011 - 12.2012
- Capitalized on industry changes to maximize company revenue.
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Conducted cost, schedule, contract performance, variance and risk analysis.
- Reviewed and approved billing invoices and expense reports.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
General Manager
Hobbit American Grill
Tallahassee, Florida
11.2006 - 12.2010
- Conducted cost, schedule, contract performance, variance and risk analysis.
- Reduced and controlled expenses by improving resource allocation.
- Reduced and controlled expenses by improving resource allocation.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Owner
E.I.E.
Crawfordville, Florida
05.2000 - 12.2006
- Assessed operations and made recommendations to improve safety, increase productivity, enhance performance and reduce costs.
Education
undefined
United States Navy
1999
Bachelor of Arts - Political Science
Florida State University
1995
Associate of Arts - General Studies
Pensacola Junior College
1993
Skills
- Billing
- Strong
- Interpersonal skills
- Excellent customer service
- Customer service
- Expense reports
- Financials
- Inventory control
- Merchandising
- Risk analysis
- Safety
- Sales
- Strategic
- Supervisory
- Maintenance & Repair
Affiliations
Timeline
General Manager
Spare Time Entertainment
02.2022 - Current
GM
Noodles and Company
05.2021 - 01.2022
General Manager
Dunkin(Eastern Iowa Food Services, LLC
01.2019 - 05.2021
General Manager
USIG
10.2017 - 04.2018
Assistant Store Manager
Dan's Pawn, Inc
09.2016 - 11.2017
Assistant Store Manager
Home Depot
01.2013 - 09.2016
General Manager
Jimmy John's
01.2011 - 12.2012
General Manager
Hobbit American Grill
11.2006 - 12.2010
Owner
E.I.E.
05.2000 - 12.2006
undefined
United States Navy
Bachelor of Arts - Political Science
Florida State University
Associate of Arts - General Studies
Pensacola Junior College
Similar Profiles
Kelsey CauchonKelsey Cauchon
HR Generalist at Spare Time EntertainmentHR Generalist at Spare Time Entertainment
Dena CranfordDena Cranford
Event Manager/Event Planner at Spare Time EntertainmentEvent Manager/Event Planner at Spare Time Entertainment
Roger PhilipiRoger Philipi
Chief Operating Officer at Tripleshift EntertainmentChief Operating Officer at Tripleshift Entertainment